Technical Lead, AI Lending Systems (IT Application Support)

RESPONSIBILITIES A. Technical Leadership & Solution Architecture Act as Technical Lead for AI-enabled lending initiatives Responsible for end-to-end solution design and integration architecture Ensure alignment with enterprise architecture standards and system design principles Work closely with EA, GDT, ITPM, GCISM, platform and network teams to: Define and refine solution architecture Support architecture discussions and technical alignment B. Lending Ecosystem SME Serve as domain expert across the loan origination lifecycle, including: -Customer onboarding -Credit assessment and decisioning -Loan processing workflows -Regulatory reporting (e.g. CCRIS) Ensure consistent design and integration across AOS and RLOS platforms Translate AI outputs into practical system workflows and decision points C. System Integration & Technical Enablement Manage and support the integration in a cloud/API-driven architecture, between: - AI platforms/agents - Loan origination systems – AOS & RLOS - External systems – for e.g. CTOS, CCRIS Ensure data integrity, consistency, and traceability D. SDLC, Release & Change Management Support full Software Development Lifecycle (SDLC): - Requirement analysis and solution design - SIT, UAT, and regression testing - Production deployment and post-deployment validation Manage release and deployment activities in compliance with governance & change procedures: - Ensure complete documentation and stakeholders sign off - Obtain downtime approvals from business stakeholders and regulatory (if required) - Provide technical inputs for System Acceptance Checklist (SAC) completion - Presentation to Change Request Committee (CRC) for approvals - Execution of deployment and rollback plans E. Take ownership of productionisation of AI capabilities, including: Transition from Pilot -> Production deployment Support BAU operations in a cloud/hyperscale environment: - Monitoring integrations and workflow executions - Managing incidents, defects, and service disruptions - Coordinating fixes/issue resolution with vendors, business stakeholders & GDT F. Production support & operational activities Provide first-level technical and integration support Perform issue investigation, root cause analysis, and resolution coordination Support operational technical activities, such as: - Data correction / data patching - System parameter configuration - Extraction of Application / system logs for troubleshooting REQUIREMENT Experience in banking IT / application development / integration Experience in loan origination systems or lending domain Hands-on experience in: - API integration / middleware / microservices architecture - Cloud-based systems or distributed architecture Exposure to AI/ML projects (implementation/integration level) Experience in SDLC, UAT, deployment, and production support Familiarity with regulatory/reporting systems (e.g. CCRIS)