Learning & Development Lead - Commercial Training

Job Descriptions: 1. Commercial Learning Strategy • Develop and own the commercial capability roadmap aligned with Lazada Thailand's business priorities. • Design scalable learning programs that strengthen commercial excellence across all KAM levels. • Identify capability gaps through performance analysis, business reviews, and stakeholder feedback. • Continuously evolve the academy curriculum to meet changing business needs. 2. KAM Academy Development • Design and manage a structured Commercial Academy covering all key commercial competencies. • Build learning paths for different experience levels, including: New Joiners, Junior KAMs, Senior KAMs, Team Leaders. • Develop standardized playbooks, best practices, toolkits, templates, and learning resources. • Ensure all learning materials remain relevant and up to date. 3. KAM Onboarding Program • Design and continuously improve the end-to-end onboarding journey for new KAMs. • Build structured onboarding plans covering: Company overview, Commercial fundamentals, Seller management, Category management, Campaign planning, Commercial systems and tools, Data analysis, Internal processes. • Track onboarding completion and readiness through assessments and certification. 4. Upskilling & Reskilling • Design targeted upskilling programs to strengthen commercial competencies. • Build reskilling initiatives to support evolving business priorities and organizational transformation. • Introduce role-based learning paths that enable career progression. • Ensure continuous learning culture across commercial teams. 5. Framework & Capability Development • Develop standardized commercial frameworks including: Seller management framework, Business review framework, Account planning methodology, Negotiation framework, Campaign planning framework, Data-driven decision making, Performance management framework. • Standardize commercial best practices across all business units. 6. Learning Delivery • Plan and conduct: New Hire Orientation, Monthly Academy Sessions, Commercial Workshops, Quarterly Kick-off Sessions, Live Training Classes, Knowledge Sharing Sessions, Leadership Talks. • Facilitate engaging classroom, virtual, and hybrid learning experiences. 7. Learning Content Development • Develop high-quality learning materials including: Training decks, Learning videos, Interactive modules, Case studies, Business simulations, Practical exercises, Assessments and quizzes. • Maintain a centralized learning repository. Qualifications: Education • Bachelor's degree in Business Administration, Marketing, Management, Human Resources, Education, or related field. • Professional certifications in Learning & Development, Training, Organizational Development, or Business Management is an advantage. Experience • 5–8+ years of experience in Commercial Excellence, Sales Enablement, Learning & Development, Training, Commercial Operations, or related functions. • Experience designing and delivering commercial capability programs. • Experience developing learning curricula and competency frameworks. • Experience in eCommerce, retail, FMCG, consulting, or technology industries is preferred. • Experience working with cross-functional stakeholders and senior management. Technical Skills • Strong instructional design and curriculum development skills. • Excellent presentation and facilitation abilities. • Strong project management skills. • Experience developing training materials and learning content. • Strong analytical and problem-solving capabilities. • Excellent Microsoft PowerPoint, Excel, and Word skills. • Experience with Learning Management Systems (LMS) is an advantage. • Ability to interpret business performance metrics and translate insights into capability-building initiatives.