Client Success Executive (Software Company)

About the role Eber is a Customer Retention Platform that helps businesses build long-term customer relationships and grow repeat revenue. Trusted by leading brands like Lalamove, The Coffee Academics, and OnTheList in Hong Kong, we enable teams to turn customer data into retention actions. We’re expanding our Account Management team in our Hong Kong office to support our growing customer base. In this role, you'll be responsible for launching and managing customer retention programs using the Eber platform. You'll partner closely with clients to sharp retention strategy - driving member acquisition, improving engagement, and increasing repeat purchase and lifetime value. Eber 成立於2016年，一間快速成長的新創公司。致力幫助商家有效地管理會員，打造一套屬於自己的顧客經營方案，促進顧客回訪和消費。Eber 深受香港多個領先品牌信賴，包括 Lalamove、The Coffee Academics 及 OnTheList；我們讓團隊能把客戶數據轉化為可執行的留存行動。 我們正在擴展香港團隊，以支援我們不斷增長的客戶群。您將會與客戶合作，推動及參與各大品牌的會員計畫並提供留客策略。誠意邀請您加入我們，成為我們專業團隊的一份子。 What you'll be doing Own and manage a dedicated portfolio of client accounts, acting as their main point of contact Build and maintain strong client relationships, guiding them through platform usage and account needs Investigate and resolve technical and data-related issues — system configurations, integration/ system behavior, data discrepancies Coordinate with clients on account onboarding, setup and support needs Maintain accurate account documentation and records across all client interactions Collaborate with internal teams to escalate and close out complex account or technical issues Proactively identify opportunities to strengthen client relationships and account health What we're looking for 1-2 years of experience in a customer success, account management, or client-facing role—ideally in SaaS or tech industries. Strong relationship-management and communication skills, with the confidence to manage client expectations Comfortable with technical troubleshooting — reading system/data logs, understanding integration or POS-related issues, and working with CRM tools. No coding or IT support background required Ability to prioritise competing tasks, proactive and detail oriented Passionate about customer service and marketing for consumer brands; believer in technology and data-driven approaches Experience in e-commerce and marketing technology platform is a plus Diploma/Degree in Marketing (or related field) is preferred If you thrive in a startup environment, enjoy working with people, and believe that teamwork combined with hard work can achieve incredible results - APPLY NOW! Why Eber? Join a small, growing and connected team. Building the next generation Loyalty Marketing Platform. With with teammates across 4 Southeast Asia offices in Singapore, Malaysia, Hong Kong and Vietnam. Laser focus on building product used by thousands of businesses and driving improvements. Opportunities to work with customers internationally. Open and collaborative environment to share ideas, and feedback to make things better for long-term growth. Zero tolerance for politics. We value skills upgrades and provide support to make you a better person, professionally and personally. Enjoyable work environment and culture - we work and play hard. Apply now to join our dynamic team and be a part of our continued growth and success.