Business Process Expert (Procure to Pay)

Imagine being responsible for providing expertise and support in the analysis, optimization, and implementation of Procure to Pay processes within the ERP transformation project that drives the supply chain program for the world’s largest jewellery brand. If you love working on ERP transformation and working with global stakeholders, then you might be our next Specialist, Global Process Owner at Pandora Crafting & Supply We love that you will… 1. Business Process Management · Support Business Process Manager to collect the current business processes, pain points, and requirements from stakeholders in order to provide information to external consultants. · Understand the responsible process scope and areas representing Pandora and business during the discussion with external consultants throughout the ERP transformation journey · Work with external consultant during the workshops to support the assessment and analysis of the requirements that can fit into the standard SAP and what cannot fit into the standard. · Support the gathering of the justification with business to form analysis on the gaps requirement to the standard SAP processes. · Assist Business Process Manager and external consultants in the design, documentation, and implementation of future state processes, ensuring alignment with organizational objectives, regulatory requirements, and ERP system capabilities. 2. Stakeholder Management Support the Business Process Manager in building and maintaining relationships with key stakeholders across Supply Chain and Sustainability, finance, IT, and other departments affected by the ERP transformation. Participate in stakeholder workshops, meetings, and training sessions to share expertise, gather requirements and concerns. Act as a subject matter expert (SME) in Procure to Pay process (under own responsibilities) and support Business Process Manager with communication to ensure stakeholders are informed, engaged, and supported of the new processes and proposed solutions throughout the ERP transformation journey. 3. Change Management Support the development and execution of change management strategies and plans in collaboration with the Business Process Manager and Change Manager Assist in assessing the readiness and impact of process changes on stakeholders, identifying potential risks and resistance to change. Contribute and lead as required to the creation of training materials, job aids, and communication plans specific to Procure to Pay processes to support stakeholder understanding and adoption of new processes. Participate in change management activities, such as user training, feedback sessions, and performance monitoring, to promote successful adoption and sustainability of P2P process changes. We love that you are… Proven experience (3+ years) in procurement, accounts payable or P2P process management, with a strong understanding of P2P processes, systems, and best practices. Some experience participating or supporting transformation project would be beneficial but not mandatory Basic project management skills to manage timelines, resources, and deliverables effectively, ensuring project objectives are achieved on time Proficiency in Microsoft Office suite and business process management software/tools (e.g., Visio,) is desirable. Proficiency in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and business process modeling tools (e.g., Visio, Signavio) is desirable. Strong analytical and problem-solving skills, with the ability to analyze processes, identify improvement opportunities, and develop actionable recommendations. Strong verbal and written communication, interpersonal, and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels of the organization. Ability to adapt to change and thrive in a fast-paced, dynamic environment, demonstrating flexibility, resilience, and a proactive approach to driving continuous improvement. Welcome to our Crafting & Supply The magic happens at our crafting facilities, where we combine centuries-old crafting traditions and high-quality materials with modern production techniques. You will be warmly greeted with over 13,000 craftspeople who are excellent at crafting and supplying the world’s largest jewellery brand with our craftsmanship. You will be part of a team of Global Process Owner people and report to the Manager, Global Process Owner. Join a team that is as diverse and inclusive as our jewellery. We believe and value creative thinking and ensure that there’s equitable opportunities for all. Foster your growth and craft opportunities through our learning and development programmes. At Pandora, no effort or contribution goes unnoticed. We offer a wide range of opportunities and benefits to ensure that our employees feel valued, supported, and cared for. Transportation services are also available to drop you at the closet BTS station and other community areas. About Pandora Crafting & Supply Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods. About Pandora Group Pandora is the world’s largest jewellery brand. Designed in Denmark and crafted in Thailand, Pandora jewellery provides endless opportunities for personalisation, allowing people to express their passions and show who they are. The company’s products are made from high-quality materials and sold in more than 100 countries through 6,785 points of sale, including 2,788 concept stores. Pandora is committed to leadership in sustainability and is sourcing lab-grown stones and recycled silver and gold for all its jewellery. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, is listed on the Nasdaq Copenhagen stock exchange, and generated sales of DKK 31.7 billion (EUR 4.25 billion) in 2024.