Experienced Bookkeeper - Boutique Online Firm (Work from Home)

Bookkeeper – Remote | Part-Time / Full Time (35 Hours per Week) MBooks | 100% Online Must be available to work Monday to Friday (5 days per week). 35 hours per week, with flexibility to work additional hours during peak periods or as business requirements demand. We're looking for a high-performing Bookkeeper (Account Manager) who takes full ownership, communicates with confidence, delivers work with pride and exceptional attention to detail, and genuinely cares about the clients they serve. About MBooks MBooks is a boutique online bookkeeping firm helping small business owners across a range of industries regain clarity and confidence in their finances. We're a small, collaborative team with exceptionally high standards and a genuine commitment to delivering outstanding client outcomes. We value accountability, initiative, continuous improvement and building long-term relationships with both our clients and our team. The Role Please note: This role is only suitable for experienced bookkeepers who have managed multiple client portfolios simultaneously within a bookkeeping or accounting practice environment. It is not suitable for candidates whose bookkeeping experience has been limited to a single business or in-house finance role. This is an autonomous, client-facing role where you'll take full ownership of a portfolio of clients, acting as their primary point of contact as their Account Manager. You'll be responsible for delivering end-to-end bookkeeping and payroll services, preparing BAS and IAS, providing meaningful reporting and financial insights, and maintaining proactive communication to ensure your clients feel supported and confident in both you and their financial position. You'll be trusted to deliver consistently high-quality work independently, without the need for constant supervision. This role is ideal for someone who enjoys ownership and thrives in a structured remote environment while working as part of a collaborative and highly engaged team. We offer permanent part-time employment of 35 hours per week , worked across five days (Monday to Friday) . Applicants must be available to work every weekday and be willing to increase their hours when required to meet client or business demands. There is potential for additional permanent hours and future full-time opportunities as the business continues to grow. What You'll Be Doing Taking full ownership and accountability for your client portfolio and all associated work, ensuring accuracy, timeliness, and exceptional client service. End-to-end bookkeeping across a varied client portfolio. Maintaining accurate and reconciled accounts on a weekly, fortnightly, monthly or quarterly basis. Accounts payable and receivable. Payroll processing and payroll compliance. BAS, IAS and end-of-month preparation. Rescue and clean-up work for new clients. Working with Xero and integrated cloud applications. Managing workflow and deadlines through Karbon. Building strong client relationships through regular communication. Communicating and collaborating with the MBooks team. Picking up the phone when needed to resolve client queries efficiently and professionally. What We're Looking For You're technically strong, self-motivated and highly organised, with a genuine sense of ownership over your work. You hold yourself to high professional standards because you understand the level of trust clients place in you. You take initiative rather than waiting for direction, proactively solve problems, ask the right questions, and communicate clearly and consistently. You understand that exceptional client service sometimes means making a phone call rather than sending another email. Most importantly, you understand that bookkeeping is a service profession. You genuinely care about your clients and take pride in delivering an exceptional client experience. You understand that exceptional service means being proactive, responsive, reliable and accountable. It means communicating openly, following through on your commitments, anticipating your clients' needs, and consistently delivering work of the highest quality. Every interaction leaves your clients feeling confident, supported and valued. You are someone who enjoys working in a fast-paced environment, takes pride in producing accurate work, embraces feedback and continually looks for ways to improve. Essential Minimum 5 years' bookkeeping and payroll experience. Certificate IV in Bookkeeping or Accounting. Strong Xero experience (certification preferred). Excellent understanding of Australian BAS, GST, payroll and compliance requirements. Confident preparing BAS and IAS, completing GST reconciliations and performing balance sheet reviews independently. Highly organised with excellent time management skills. Exceptional written and verbal communication skills. Outstanding attention to detail. Professional and confident telephone manner. A proactive, positive and solutions-focused attitude. Self-motivated and able to manage competing priorities and deadlines. Fully equipped home office, including a desktop computer and monitor. Reliable internet connection suitable for remote work. Must reside in Australia with unrestricted Australian working rights. Demonstrated experience managing multiple client portfolios simultaneously within a bookkeeping or accounting practice (applications without this experience will not be considered). Must be available to work Monday to Friday (5 days per week) and have the flexibility to increase hours when required. Highly Regarded Previous experience in a boutique bookkeeping or accounting firm. Experience using Karbon or similar cloud practice management software. Experience with Dext, ApprovalMax or other bookkeeping add-ons. A genuine interest in helping business owners understand the story behind their numbers. BAS Agent registration (or working towards registration). Why Join MBooks? Permanent remote position. Supportive, collaborative and highly engaged team. Established systems and processes. Diverse client portfolio. Genuine opportunity to grow with the business. Work that makes a meaningful difference to small business owners. Potential for increased hours and future full-time opportunities. Sound Like You? We'd love to hear from you. Please apply with your resume and cover letter plus a video explaining why you are the right person for this role and reference the criteria mentioned. Note; applicants who do not send a video will not be considered. Previous applicants need not apply.