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1. Manage end-to-end visa and work permit processes for foreign employees (new, renewal, extension, cancellation). 2. Prepare, review, and submit immigration and work permit documentation accurately and on time. 3. Coordinate with internal stakeholders (HR, departments, employees) and external parties (Immigration, Ministry of Labour, agencies). 4. Track case status, deadlines, and compliance requirements; maintain up-to-date records and reports. 5. Provide guidance to employees on visa/permit requirements, document preparation, and appointment arrangements. 6. Support audits and ensure compliance with Thai immigration and labour regulations. 7. Communicate effectively in Chinese and English to support Chinese-speaking stakeholders.