🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
What You'll Be Driving Frontline Customer Experience: Serve as the primary point of contact, delivering fast, helpful support across phone, email, and live chat. Technical Problem-Solving: Identify, diagnose, and troubleshoot customer issues to ensure seamless resolution. Feedback Loop & Product Insights: Capture customer feedback, document emerging product issues, and share actionable insights with internal product and operational teams. Cross-Functional Collaboration: Partner closely with Operations to track, escalate, and resolve complex technical cases. Strategic Input: Translate ground-level feedback, support reports, and market trends into practical recommendations for management. Who You Are Proactive Operator: You take true ownership of outcomes and operate with a founder mindset-not just as a coordinator. Decisive & Adaptable: You thrive in fast-paced environments and can make sound decisions even with partial information. Problem-Solver: You are energized by complex challenges at the intersection of payments, hospitality, and customer experience. What You'll Need Experience: 0-1 years of experience in customer support or client success (fresh graduates are strongly encouraged to apply). Communication: Exceptional written and verbal communication skills. Execution: Strong multitasking abilities, attention to detail, and a structured approach to prioritizing in a high-growth environment. Mindset: Highly customer-centric with a positive, solutions-oriented attitude. Flexibility: Willingness to work flexible hours, including weekends or shift arrangements. Prior experience in Fintech, Payments, Hospitality Tech, or a high-growth marketplace.