IT Technician

About the role As an IT Technician at Vinak Wisetech Malaysia Sdn Bhd, you will play a crucial role in supporting and maintaining the company's hardware and software infrastructure. Based in Batu Kawan Penang, this full-time position requires a hands-on approach to troubleshoot and resolve technical issues, ensuring the seamless operation of the organization's technology systems. What you'll be doing Providing end-user support for hardware and software-related issues Performing regular maintenance and updates on computers, servers, and other IT equipment Diagnosing and resolving hardware and software problems in a timely manner Documenting and tracking IT-related incidents and resolutions Assisting with the implementation and configuration of new technology solutions Collaborating with the IT team to ensure the security and reliability of the company's IT infrastructure Providing training and guidance to users on the proper use of IT systems What we're looking for Diploma or Degree in Information Technology, Computer Science, or a related field 1-2 years of experience as an Field Application Engineer or in a similar role Strong troubleshooting and problem-solving skills Proficient in the installation, configuration, and maintenance of hardware and software Familiarity with common operating systems, such as Windows and Linux Excellent communication and customer service skills Ability to work independently and as part of a team Willingness to learn and adapt to new technologies What we offer At Vinak Wisetech Malaysia Sdn Bhd, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including: Comprehensive medical and dental coverage Generous annual leave and sick leave entitlements Professional development opportunities and training support Opportunities for career advancement and growth A positive, collaborative, and inclusive company culture Basic Salary + Allowance + OT Incentive + Annual Bonus EPF + SOCSO + EIS Company Trip 5 Working Day per week Salary negotiable based on experience If you are an IT enthusiast with a passion for technology and a drive to provide exceptional support, we encourage you to apply for this IT Technician role at Vinak Wisetech Malaysia Sdn Bhd'. Click the "Apply Now" button to submit your application.