IT Specialist (IT Helpdesk)

We are looking for a proactive and service-minded IT Support to join our team. You will play a key role in ensuring smooth IT operations across the company, supporting both hardware and software systems while delivering excellent support to internal users. Key Responsibilities Provide end-to-end IT support for hardware, software, network, and systems Troubleshoot and resolve technical issues for internal users in a timely manner Support and maintain systems including network, storage, and desktop environments Coordinate with regional and HQ IT teams, as well as external vendors when needed Manage IT assets, including inventory, licenses, and equipment tracking Handle advanced troubleshooting for Windows, Mac, and related devices (e.g. printers, projectors, fingerprint scanners) Support onboarding/offboarding processes (device setup, access, data backup, asset return) Maintain IT service processes in line with company policies Monitor and manage attendance systems (finger scanner) and export reports Provide recommendations for IT improvements and purchasing Requirements Bachelor’s degree in Computer Science, Computer Engineering, or related field 1–2 years experience in IT Support / Helpdesk / IT Operations. Good command of English (reading, writing, speaking) Solid knowledge of Windows and Mac OS (Linux / Windows Server is a plus) Basic understanding of networking (LAN/WAN) and storage systems (File Server, NAS) Experience with Analog PABX is a plus