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Come and join a Winning Team Be Remarkable. Be Yourself! Why Should You Join Us? At AS Watson, we believe in our people, in teamwork and the importance of your personal growth. If you are looking for the opportunity to join our award-winning international family with over 17,000 stores across 31 markets in Asia and Europe, the ASW family welcomes you… You can enjoy: Convenient office location, less than 5 min. walk from MTR Free round-trip lunchtime shuttle bus services to Shatin Comprehensive Medical and Life insurance coverage, including your spouse and children Well-equipped Gym inside our office building Onsite Clinic and Lactation Room Why This Role Matters: As our Customer Services Manager, you will play a key role in delivering exceptional customer experiences and putting a smile on customers’ faces. You will lead customer service operations across our O+O (Offline + Online) business model, ensuring every customer interaction is handled with professionalism, efficiency, and care. Through collaboration, innovation, and a scientific and data-driven approach, you will help strengthen customer loyalty, service excellence, and business performance. What You’ll Be Doing: Lead daily customer service and support operations to deliver outstanding customer experiences. Oversee customer support channels and external service partners to ensure consistent service quality. Drive service improvements through technology, process enhancement, and customer insights. Develop and maintain customer service policies, procedures, and service standards. Champion a customer-focused culture that strengthens engagement, satisfaction, and loyalty. Collaborate across teams to enhance the customer journey within our O+O (Offline + Online) business model. Establish and monitor KPIs, leveraging data and analytics to improve operational performance. Stay informed of market trends and customer expectations to identify new opportunities. Manage departmental resources and budgets to support service excellence and business objectives. What You’ll Bring: Proven experience in customer service, customer experience, service operations, or related functions. Experience in retail, consumer, service, or customer-focused industries is an advantage. Strong customer-focused mindset with a passion for delivering service excellence. Ability to apply a scientific and data-driven approach to problem-solving and decision-making. Strong analytical, critical thinking, and operational improvement capabilities. Proven people leadership skills with the ability to coach, motivate, and develop high-performing teams. Collaborative working style with the ability to build effective partnerships across functions and external stakeholders. Self-motivated, proactive, and adaptable in driving change and continuous improvement. Good command of spoken English, Cantonese, and Mandarin. Proficient in written English and Chinese. How You Will Make An Impact: Enhance customer satisfaction through efficient and effective service delivery. Create seamless customer experiences across online and offline touchpoints. Improve operational efficiency through continuous improvement initiatives and innovation. Use data and customer insights to drive informed decisions and service enhancements. Foster a collaborative, customer-first culture that supports long-term business growth. Lead and develop a high-performing team that consistently delivers measurable business results. What is holding you back? Grasp this opportunity and don't let this great chance to shape your life slip away! Apply now! We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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