IT Business Support Executive

Job Description: ViewQwest is looking for an energetic and detail-oriented Business Support Executive to join our team. In this role, you will play a key part in supporting our internal systems and ensuring our daily operations run smoothly. This is a fantastic opportunity for a tech-savvy individual to develop their skills in system administration and project coordination within a fast-paced environment. Key Responsibilities: SaaS & System Support: Assist in managing and updating company SaaS applications and JIRA Service Management workflows. You will work alongside senior administrators to learn how to optimize system performance. Documentation: Help maintain clear and organized records of system configurations, user guides, and troubleshooting steps. Coordination: Act as a point of contact for external vendors and clients to help facilitate system integrations and support requests. Project Assistance: Support cross-functional teams during the rollout of new features, ensuring tasks stay on track and meet business goals. Testing & QA: Participate in the testing phase of new updates by executing test cases and assisting with User Acceptance Testing (UAT). Operational Help: Provide reliable support during peak operational campaigns to ensure minimal disruption to services. Operational assistance such as creating a user, deactivating a user, login issues etc. Reporting: Keep management informed with regular updates on task progress and project status. Requirements (Must Have): Education: Bachelor’s Degree in IT, Business Information Systems, or a related field (Fresh graduates are encouraged to apply). Technical Interest: A strong interest in how business systems work and a desire to build a career in System Administration or Operations. Communication: Good interpersonal skills with the ability to explain technical ideas clearly to others. Organization: Strong time-management skills and the ability to handle multiple small tasks at once. Attitude: A proactive "can-do" mindset, a high level of curiosity, and the ability to adapt to a changing environment. Nice to Have: Basic understanding of Ticketing Systems (e.g., JIRA, Zendesk). Familiarity with Microsoft Office Suite (Excel is a plus). Previous internship experience in a corporate or IT environment. Exposure to basic Project Management concepts.