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Customer Services Executive / Customer Service Officer

Chef Works · Ngau Tau Kok, Kwun Tong District

📅 10/08/2026
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About Us Chef Works is a leading international manufacturer and supplier of culinary apparel and uniforms, serving the food service, hospitality, and retail industries worldwide. Our Hong Kong office manages customer relationships across Mainland China, Hong Kong, and international markets. Job Responsibilities • Handle customer service interactions with Hong Kong, and overseas customers. • Assist walk-in customers with direct sales enquiries and purchases. • Respond to customer enquiries via phone, email, WeChat, WhatsApp, and exhibitions. • Process and manage customer orders accurately in the company system (Cin 7). • Coordinate with internal teams to ensure timely order fulfilment and delivery. • Maintain and update customer records and profiles in the system. • Support ad hoc tasks and projects as assigned by the Manager. Job Requirements • Diploma or above in any discipline. • At least 2–4 years of working experience in Customer Services, Sales, or the F&B industry. • Proficient in MS Office (Word, Excel, PowerPoint). • Familiar with WhatsApp and email communication. • Experience in ERP or order management systems (e.g. Cin 7) is an advantage. • Good command of written and spoken English; proficient in written and spoken Mandarin. • Cantonese proficiency preferred. • Independent, well-organised, detail-oriented, and able to work under pressure. • Immediate availability is highly preferred. What We Offer • 5-day work week • Bank holidays • MPF • Medical insurance Interested candidates, please send your CV to: winnie@chefworks.com.hk Personal data collected will be used for recruitment purposes only.
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