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Deliver professional customer service through answering digital banking enquiries via phone, live chat and email Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly Conduct market surveys and obtain market updates on digital product features within the banking industry Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry Fluency of spoken and written English, Cantonese and Mandarin Strong interpersonal and communication skills Good phone manner and a strong customer service mindset Candidates with less experience will be considered as Officer To apply, interested parties please follow the application methods available in the Bank’s career website https://www.publicbank.com.hk/en/aboutus/careeropportunities. You can send us your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by email or fax at 2815 3157 or by post to Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong . You may also visit our career website for other career opportunities available within our Group. Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which has been available in the Bank’s career website.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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