Customer Care Offer (Service Center)

Key Responsibilities: Multichannel Engagement: Act as the primary point of contact, resolving customer inquiries and complaints with professionalism via phone and email. Front-Line Ambassadorship: Provide high-touch counter service for walk-in clients, guiding them through their repair and service journeys. End-to-End Documentation: Maintain administrative precision by generating quotations, sales orders, delivery notes, and invoices. Workflow Coordination: Mastermind the scheduling of inspections and repairs to ensure a seamless experience for every client. Internal Collaboration: Bridge the gap between departments by tracking repair statuses with technicians and Liaising with the warehouse for spare parts availability. Strategic Support: Tackle ad-hoc projects and provide operational support to management as needed. Requirements: Experience: 3+ years of proven success in a dedicated customer service environment. Education: Possession of a Diploma, Certificate, or higher academic qualification. Language Skills: Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin). Tech Stack: Fully proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace. Systems: Prior experience navigating SAP or other CRM platforms is highly regarded. Core Competencies: A detail-oriented professional with strong organizational and communication skills. Must be capable of thriving independently or within a collaborative team structure. Availability: Candidates available to start immediately will be prioritized. Salary + Benefits: Competitive Salary + Double Pay + Commission + Yearly end bonus 5-day work week (Monday to Friday 09:00-18:00), bank holidays, medical Insurance...etc.