VIP Manager – (luxury brand) Store based

VIP Manager – (Luxury brand) Store based Position Overview We are seeking an experienced and high-performing VIP Manager to one of the store. In this role, you will act as a key brand ambassador driving high-ticket sales with High-Net-Worth Individuals (HNWIs), elevating the overall VIP clienteling experience, and mentoring the store team in luxury service standards. Key Responsibilities VIP Relationship Management & Sales Serve as the dedicated specialist for HNWIs, delivering tailored consultations, expert product guidance, and seamless post-purchase support. Consistently achieve and exceed personal sales targets and key performance indicators (KPIs). Team Coaching & Empowerment Deliver regular training to the sales team to elevate their capacity to engage and serve top-tier clients. Coach team members through joint client receptions, case study reviews, and hands-on workshops. VIP Events & Loyalty Programs Participate in formulating VIP event strategies and lead the ground execution of exclusive client activations and privileges. Continuously engage and nurture high-value clients post-event to enhance customer retention and lifetime value. Boutique Support & Operations Support general store operations and floor management as directed by the Store Manager, ensuring exceptional service across all customer touchpoints. Qualifications & Requirements Education: Bachelor’s degree or above. Experience: Minimum 5 years of solid experience in luxury sales or VIP clienteling (experience in High Jewelry or Fine Watchmaking strongly preferred) with stable career track record. Skills & Competencies: Exceptional service mindset paired with a polished, professional image. Outstanding communication, client insight, self-drive, and resilience under pressure. High level of professional integrity, positive attitude, and strong teamwork spirit. Languages: Fluency in English and Chinese (Cantonese & Mandarin) Application Method: To apply for this position, please simply click on the “APPLY” button or send your full resume to ( alexandra.leung@persolapac.com ) word format indicating the job title. If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited’s Privacy Policy. PERSOL Hong Kong Limited: Employment Agency Licence No. 80860