Ecommerce Fulfillment Operations Manager (6 Working days / Bangna KM.20)

General Responsibilities Manage and oversee the end-to-end e-commerce order process, from order receipt to delivery, ensuring efficiency, accuracy, and compliance with each marketplace platform's SLA. Monitor, track, and improve order fulfillment performance in line with marketplace requirements (e.g., OTIF, lead time, cancellation rate, and return rate). Work closely with client management, customer service, and clients to manage expectations, resolve issues, and enhance service quality. Analyze operational costs and P&L related to E-commerce and logistics, providing insights for financial performance. Drive cost-saving initiatives and optimize operational expenses without compromising SLA and customer experience. Plan workforce allocation and resource management effectively to match order volumes and business plans. Develop and continuously improve operational processes to enhance productivity, quality, and scalability of e-commerce operations. Analyze operational data and prepare KPI, performance, and SLA reports to support managerial decision-making. Strategic planning for E-commerce operations and performance management. Coordinate with internal teams and external partners, such as marketplaces, logistics providers, and IT, to ensure smooth operations. Perform other duties as assigned Functional Skills and Knowledge In-depth understanding of E-commerce operations, Marketplace management, and Omnichannel fulfillment Knowledge of order management systems, supply chain, and logistics processes Ability to analyze operational costs and profit and loss, and identify cost-saving opportunities Project management skills and proficiency with planning tools Digital competency: creating and maintaining Power BI dashboards, KPI monitoring, and process automation (SQL ,RPA – UiPath, Python preferred) Advanced Excel skills (Power Pivot, VBA, Macro, Power Query, will be an advantage.) for data analysis and reporting Understanding of SLA metrics, operational KPIs, and performance measurement techniques Excellent presentation and reporting skills for management Ability to demonstrate initiative, proactivity, and continuous improvement mindset In-depth understanding of E-commerce operations, Marketplace management, and Omnichannel fulfillment Qualifications Minimum 3–5 years of experience in E-commerce operations, online business, or Marketplace management Experience managing Order Fulfillment, SLA compliance, and operational KPIs Experience in process improvement, cost analysis, and performance reporting Prior experience in coordinating cross-functional teams and external partners Experience with digital tools for dashboards, automation, and reporting is preferred Able to work 6 days per week Available to work at Bangna KM.20