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Responsibilities: Handle incoming enquiries and/or instructions through different service channels (e.g., Hotline, E-mail, Live Chat, etc.) in a timely and professional manner. Provide quality service & address customer’s query at first time they call where possible. To complete customer’s instruction and/or request within an agreed timeframe and strictly in adhere to all regulatory requirements and internal procedure (e.g., SOPs). Identify customer’s needs and proactively offer relevant banking services/products (e.g., General Insurance) and/or refer to respective unit for further handling. Coordinate with respective parties to resolve customer’s feedback/dissatisfaction. Conduct outbound service follow-up call to customer. Carry out special assignments as assigned by team head. Requirements: HKCEE / HKDSE or above. Fresh graduates or undergraduates are also welcome. Able to work at least 2 days per week. Excellent customer-serving manner, a good team player with good communication skills and strong sense of responsibilities. Good command in spoken and written Chinese and English, including Mandarin. Strong problem-solving skill and able to manage multi-tasks Professional qualification with IIQAS Paper 1 to 3 is preferable. **Interested candidates please include your expected hourly rate in the resume for our review. For other vacancies, please visit our website: http://www.fubonbank.com.hk/ *All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website: http://www.fubonbank.com.hk/web/html/sh_careers_e.html
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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