Card Authorization & Portfolio Services Officer

A Career with Hang Seng Bank Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Card Authorization & Portfolio Services Officer, reporting to Card Authorization and Portfolio Services Manager Principal responsibilities Provide quality authorization services to cardholders and merchants, handle the application for credit limit adjustment, card loan & installment, take appropriate and timely actions to minimize the Bank’s loss Ensure the provision of efficient card loss reporting / emergency service to cardholders Ensure the provision of reliable authorization services by monitoring the authorization system network Ensure the performance of authorization hotline and credit services are above the service pledge Assist in compiling standard and other ad-hoc reports as instructed Initiate the process improvement areas to enhance the operation efficiency Requirements: Diploma in a related discipline or other relevant professional qualifications Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products and call centre business preferred Strong attentiveness to details, with ability to work independently and under pressure Good communication, interpersonal and analytical skills Willing to work on flexi-hours or shift basis (7x24) Proficiency in both English and Chinese, with fluency in Putonghua an advantage Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes www.hangseng.com/careers https://www.linkedin.com/company/hang-seng-bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.