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Job Responsibilities: Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat; Establish relevant guidelines and procedures to ensure excellent service standards; Handle customer requests and resolve customer complaints to ensure customer satisfaction; Gather and analyze data to formulate training programs to team members; Conduct coaching to team members on best practices for daily inquiries; Perform any other job duties as assigned by supervisor. Job Requirements: Bachelor’s degree or above in any discipline; At least 2 years of experience in SME customer service in banking industry; Good customer service orientation with strong problem solving and analytical skills; Excellent customer centricity mindset to deliver good quality services for customers; Able to work under pressure and meet tight deadlines; Proficient in MS Office applications including Chinese word processing; Work on shift is required. Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking “Apply Now”. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”. We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.