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Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development. Key Responsibilities Provide technical support and assistance to customers through different communication channels. Troubleshoot and resolve technical issues efficiently. Identify customer needs and provide accurate solutions. Ensure a high level of customer satisfaction and professional service. Document customer interactions and technical issues accurately. Follow company procedures and quality standards. Escalate complex technical issues when required. English level B2 or above . Graduates and dropouts are welcome to apply. Maximum age: 40 years old . Willing to work on-site . Flexible with rotational shifts. Good communication and problem-solving skills.