Entry Level 911 Communications Officer

The City of Newberg has vacancy for a 911 Dispatch Officer. This posting is open until filled. If a lateral Dispatch Officer is hired before the entry-level recruitment is completed, then the entry-level recruitment will be closed without hire as there is limited vacancies. The recruitment will follow the following process, which can take a couple of months. You will not proceed to the next step until the previous step is completed. Submit Application Application Review Select Advantage (paid for by the City) NTN Testing (paid for by the City) Oral Board Interviews Dispatch Sit In Comprehensive Background Investigation Conditional Offer Psychological examination Medical Exam/Drug Screen GENERAL STATEMENT Operates communications equipment to receive and process incoming emergency 9-1-1 and non-emergency calls for assistance. Performs dispatch duties and keep accurate records of communications received and transmitted for police, fire, and emergency medical response as well as other agencies. Often high intensity and fast moving work is involved. SUPERVISION RECEIVED Works under the close supervision of the Communications Manager. SUPERVISION EXERCISED None. FLSA STATUS Non-Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES Operates radio and multi-line phone telephone control consoles receiving both emergency and non-emergency calls for police, fire and medical emergency assistance and other public requests for help. Effectively route other calls for service to other appropriate agencies. Dispatches medical call in accordance with APCO procedures and gives pre-arrival instructions to callers awaiting arrival of responding units. Questions callers with professionalism and control to determine the nature of the problem being reported and gather required information. Accesses computer terminals to obtain, transmit and record information such as vehicle license numbers, driver’s information, warrants and stolen vehicles information; enter and record information via computer terminal; maintain status of equipment to maintain control and record the activity of the dispatched units. Dispatches calls to appropriate units or departments; maintain information on units’ activities. Maintains contact with emergency apparatus and personnel using two-way radio, telephone, mobile dispatch terminals and computer aided dispatch system (CAD). Uses cameras to monitor individuals in holding cells for proper conduct, safety, and medical or other needs; immediately alerts an on-duty officer of any concerns. Performs other duties as assigned by the Communications Manager and Police Chief. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. QUALIFICATIONS Education and Experience: High school graduate or equivalent. Bi-lingual ability in English and Spanish preferred and is incentivized. Experience in a multi-task, public service, and/or customer service environment preferred. Special Requirements: Ability to pass a pre-employment drug screen, an extensive background check and the ability to obtain Oregon State Police CJIS clearance. Ability to possess and maintain Law Enforcement Data System (LEDS) certification, APCO Emergency Medical Dispatch certification, and DPSST Telecommunications certification. Ability to work rotating shifts, and normal shifts that may be extended, work weekends, holidays, and work overtime as assigned; dependable and predictable employment is required. Possess a commitment to comply with confidentiality requirements and agency p