Administrative Assistant III

Under general supervision, the Administrative Assistant III will be required independent judgment, and decision-making skills for providing clerical support to the Transfer Credit and Placement Office. Primary responsibilities include reviewing post-secondary educational credentials for determining English and Math placement and transfer credit, and appropriately, identifying prerequisites and co-requisites to permit course enrollment. Applicant Testing: Microsoft Word Review and process domestic and foreign educational credentials for performing a course-by-course evaluation. Review and process domestic and foreign credentials for awarding English and math placement. Review and process educational credentials for prerequisites and corequisites to permit course enrollment. Review and process credentials for awarding credit based on various aspects of prior learning. Provide in-person service to students. Provide exceptional customer service in an amiable manner on a daily basis. Respond to inquiries via in-person, email, and phone regarding enrollment-related matters. Thorough understanding of FERPA regulations related to confidentiality of student records. Remain knowledgeable of program and course updates. Exercise equity, respect, and sensitivity for servicing a diverse academic environment. Maintain professionalism in attitude and conduct when servicing internal and external persons. Delivers quality customer services to both internal and external constituents in a professional, helpful and courteous manner. Maintains sensitivity, understanding and respect for a diverse environment inclusive of students, faculty and staff. Other duties as assigned. High School diploma/GED is required. Minimum of five (5) years’ or related experience required. Demonstrated ability to adapt to change required. Strong interpersonal and communication skills, both verbally and in writing required. Strong organizational and analytical skills, and attention to detail required. Ability to make appropriate and timely decisions in situations of varying circumstances required. Ability to multi-task and manage priorities in a fast-paced environment required. Demonstrated proficiency in Microsoft Word required. Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required. Associate’s degree is preferred. Any and all degrees must be from a recognized institutional accreditor. Previous experience in enrollment services within higher education is preferred. Banner experience preferred. Knowledge of FERPA (Family Educational Rights and Privacy Act of 1974, as amended) preferred.