9-1-1 Telecommunicator

Member of the Corvallis Regional 9-1-1 Communications Center (CRCC) team within the City of Corvallis Police Department Professional Standards and Support Division. Provide call answering and public safety dispatch services for ten (10) public safety agencies throughout Benton County. Answer emergency and non-emergency telephone calls and requests for public safety services; determine the nature of the call and deploy the appropriate personnel and equipment; operate computer-aided dispatch system and various mission-critical communications equipment. Coordinate inter-agency and multi-agency public safety responses, ensure responder safety, and respond to needs of community members to safeguard live and property, and to promote community livability. Adhere to a Telecommunicator Code of Ethics, maintain proficiency in established policies, procedures, telecommunications equipment and geography of area served. Full-time 40 hours per week, CRCCA represented 18-month probationary period The Corvallis Regional 9-1-1 Communications Center operates 24 hours a day, 365 days a year including holidays and weekends. Work rotating shift work and/or compressed work schedules, including nights, weekends, and holidays. Work mandatory overtime with no notice and/or respond to the workplace when emergency situations warrant including but not limited to times of civil unrest, natural disasters, and inclement weather. Telecommunicators work 5 days a week, 8 hours a day. Our Shifts include days, swings, and nights. Schedules rotate every three months according to our association’s shift bidding process and operational needs. During the training period a trainee can expect to work all shifts (days, swings, and nights) while learning the duties and responsibilities of the position. Cert Pay: DPSST Intermediate 4.5% DPSST Advanced 8.0% Lateral applicants may start at a higher wage depending on experience. Proposed Recruitment Timeline for Multiple Positions May 22, 2026 Recruitment Opens Ongoing Application review & CritiCall test invitations sent CritiCall test completion deadline Speed Interviews Oral Boards & Final Interviews Background/Medical/Drug Screen/Psych Anticipated appointment for positions will be as appropriate Answers emergency and non-emergency phone calls via multi-line telephones, assesses needs of caller and dispatches police, fire and/or medical response teams and equipment. Gives emergency instructions to the caller while responding units are in transit, including emergency medical pre-arrival instructions. Processes calls to determine the incident location, nature of the incident, severity (priority), and other information pertinent to the appropriate and safe response to the situation. Manages callers; calms and controls callers, communicates with special needs callers, and communicates with callers from diverse demographic backgrounds while providing professional, excellent service as required by policies and procedures. Provides instructions to callers to help guard their safety as well as others at the scene. Remains on the phone with callers as situations require. Provides instructions to the caller to render medical aid to the sick and injured until the arrival of Emergency Medical Services (EMS). Dispatches the appropriate police, fire, EMS and Emergency Management Agency using radio tone paging, Mobile Data Terminal (MDT), CAD text messaging, VHF or 700 MHz radio system, telephone, or other telecommunications devices and software as needed. Appropriately transfers or routes calls for service in outside jurisdictions to the appropriate Public Safety Answering Point (PSAP). Enters accurate and orderly information into computer systems to generate calls for service; listens and talks to callers while typing information into the Computer Aided Dispatch System (CAD), or recording information on a manual call card. Ensures public safety responders have accurate and updated call for service information. Processes multiple phone calls, tracks/talks to responders over multiple radio frequencies, updates CAD, tracks /changes field unit status in CAD, runs data base checks, maintains awareness of field situations and what is transpiring in the communications center, assists co-workers when needed and processing requests from field units. Maintains working knowledge of geography of 9-1-1 service area; utilizes various electronic or paper maps, determines appropriate emergency response type, jurisdiction, and closest appropriate public safety apparatus (units) to deploy to various situations. Maintains knowledge of various mutual aid and automatic aid agreements between 9-1-1 User Agencies and deploys public safety resources as required. Maintains "situational awareness," thinks ahead and anticipates needs for resources and/or information to ensure effective, efficient, and timely assistance to public safety responders and the community. </