METCAD 9-1-1 Interest Form

While we are not in a currently active recruitment cycle, please take a moment to fill out our interest form at www.governmentjobs.com/ChampaignInterestForm and select 911 Telecommunications . Filling out this form ensures communication from about upcoming events, job posting, and other helpful information. METCAD is a consolidated dispatch center which was established in June of 1979 with 9 Telecommunicators and an Administrative staff of two. Today, METCAD answers emergency 9-1-1 calls for all of Champaign County. With over 30 employees, METCAD provides direct dispatch service for all law enforcement and fire agencies through-out Champaign County. Our Telecommunicators serve as essential personnel, providing emergency and non-emergency telephone and text assistance for Police, Fire, and Emergency Medical Services (EMS) by quickly and accurately collecting and documenting critical information from callers in high-stress situations into the dispatch system. Learn more about how to become a Telecommunicator at metcad911.org Serve as essential personnel by providing emergency and non-emergency telephone and text support for Police, Fire, and Emergency Medical Services (EMS). Receive and manage emergency and non-emergency calls while maintaining professionalism and composure in high-stress or emotionally intense situations. Gather, verify, and document critical caller information in the dispatch system to ensure complete and accurate call records. Deliver emergency medical dispatch triage and provide lifesaving instructions to callers when necessary. Independently assess situations and determine the appropriate level of emergency response. Comply with all department policies, procedures, and confidentiality standards. U. S. Citizen or legally authorized to work in the United States (must meet I-9 requirements). Valid Driver's License. High School Diploma or equivalent. Ability to work shifts, weekends, holidays, and overtime. Ability to solve problems and provide excellent customer service in stressful situations. Ability to acquire mandated certifications (i.e. Law Enforcement Agency Data Systems, Emergency Medical Dispatch, National Incident Management Systems) during the training phase. Experience with dispatching, customer service, and computer use. To apply for our Experienced Telecommunicator position visit us at www.governmentjobs.com/experienced-telecommunicator