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CHARACTERISTICS OF THE WORK Under close supervision, performs clerical and public contact work. Responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC). EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.) Manages appointments for multiple providers and services at multiple FHC locations. Answers, screens, and processes medical service requests. Responds to patient requests for an appointment via patient portal or the United Community platform. Confers with on-site personnel to work same-day patients into today’s schedule. Collects minimal patient demographic information and enters into the Practice Management System (PMS). Refers patients to the FHC nursing team for triage and medical services. Responds to crisis/red flag calls and refers them to the appropriate personnel. Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services. Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services. Adheres to standard safety and infection control precautions. Performs related work as required. MINIMUM REQUIREMENTS High school graduation or its equivalent. Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program. An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person. Lifts and carries materials weighing up to 15 lbs. with or without assistance. Spends extended periods of time sitting and reaching. Spends extended periods of time typing and reading computer screens. Identifies medical record documentation, requests, and/or releases. SPECIAL REQUIREMENTS Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary. Must provide own transportation to work at other FHC locations as needed. An Equal Opportunity Employer Test Weights Training & Experience: 100% CLINIC LOCATIONS AND HOURS: www.fhclouisville.org FHC - Portland 2215 Portland Avenue Louisville KY 40212 (502) 774-8631 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00am - noon Sunday: Closed FHC - East Broadway 834 East Broadway Louisville KY 40204 Monday - Thursday: 8:00am - 9:00pm Friday: 8:00am - 4:30pm Saturday: 8:00 - 12:00pm Sunday: Closed FHC - Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville KY 40202 Monday - Friday: 7:30am - 4:00pm Saturday - Sunday: Closed FHC - Iroquois 4100 Taylor Blvd Louisville KY 40215 Monday: 8:00am - 4:30pm Tuesday: 8:00am - 8:30pm Wednesday - Friday: 8:00am - 4:30pm Saturday - Sunday: Closed FHC - Fairdale 1000 Neighborhood Place Fairdale KY 40118 Monday - Friday: 8:00am - 4:30pm Thursdays: 8:00am - 8:30pm Saturday - Sunday: Closed FHC - Southwest 9702 Stonestreet Road, Suite 220 Louisville KY 40272 Monday - Wednesday: 8:00am - 4:30pm Thursday: 8:00am - 8:00pm Friday: 8:00am - 4:30pm Saturday - Sunday: Closed FHC - Americana 4805 Southside Drive Louisville KY 40214 Monday - Friday: 8:00am - 4:30pm <span style="co
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.