Desktop Support Supervisor

DESKTOP SUPPORT SUPERVISOR (Senior Information Technologist) OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Senior Information Technologist positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY This recruitment is open to the public and will be advertised from August 17, 2026 through August 21, 2026. 11:59pm PST. Applications will only be accepted from Thursday, August 20, 2026 at 8:00AM PST through Friday, August 21, 2026 until 11:59PM (PST). The apply button will appear only during this period, and qualified candidates may submit their application. ORANGE COUNTY INFORMATION TECHNOLOGY The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click here for more information on OCIT Click here for more information on the County of Orange. THE OPPORTUNITY The Desktop Support Supervisor for the Orange County Information Technology (OCIT) Shared Services will be a supervisor that will oversee a team of up to six (6) Desktop Support Specialists, providing support and maintaining a variety of application as well as analyzing service desk calls. This position requires strong technical knowledge and comprehension skills with written and oral communication experience. The Desktop Support Supervisor will be essential in providing technical support, troubleshooting, and training to end users and staff. Responsibilities and duties for this position include, but are not limited to, the following: Supporting administrative operations and technical aspects of Orange County Information Technology, ensuring adherence to procedures and performance outcomes Serving as the designated administrator, researching and identifying system environment requirements and specifications Working collaboratively with Business Relationship Managers to determine and establish business needs across various County agencies Building and maintaining strong vendor relationships to meet emerging issues Coordinating and implementing administrative and technical safeguards as needed Ensuring appropriate security monitoring, mitigation, documentation, and auditing Maintaining and updating policies and procedures pertaining to system-related documentation Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM Monitoring and supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP, Dell, and Microsoft Compiling data and preparing reports to evaluate systems effectiveness Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will possess at least one (1) year of lead/supervisory experience and/or project management experience. In addition, the ideal candidate will also have extensive experience in the following core competencies: Technical Knowledge | Technical Experience Working with virtualization, cloud, and converged technologies, including VMWare Experience with Microsoft cloud services from 0365 and Azure virtualization Experience with complex automated Asset management solutions Having expertise related to Microsoft Windows 11 operating system Understanding and application of scripting languages, such as PowerShell Understanding and application of systems management software, such as Microsoft Configuration Understanding and application of Full Disk Encryption, VPN, and RDP solutions Utilizing Active Directory Domain Services Leading information technological projects to evaluate system effectiveness, monitor vendor performance, and make recommendations Preparing and maintaining documentation of department processes, procedures, and reports Analyzing and administering system improvements to maintain hardware and software systems Installing and providing support for Mobile Device Management (MDM) solutions, through Intune, and Apple DEP Extensive experience working with high performance platforms and managing/designing/maintaining advanced technologies Developing innovative and effective solutions for complex technical issues Leadership Skills Planning, scheduling, assigning, and directing the work of team members, ensuring comprehensive services and coverage of computer hardware systems Leading performance evaluations, staff development, and training initiatives to enhance service delivery Working collaboratively and establishing rapport with staff, managers, and other public or private Agencies Selecting, training, leading and motivating high performance and results oriented teams Building and maintaining positive forward focused customer-oriented work environments Foster team atmosphere and reward collaboration Generating consensus and collaborative relationships to bring about efficient and effective outcome Oral | Written Communication Skills Translating and developing technical findings into reports and documentation for both technical and non-technical staff at all levels within and outside the agency Communicating, coordinating, and collaborating with County agencies to ensure effective service delivery Soliciting feedback and adjusting customer requests to fit into business improvement Preparing and maintaining documentation of department processes and procedures MINIMUM QUALIFICATIONS Please click here for details on this classification, including the physical, mental, environmental and working conditions. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.). <strong style="font-weight: 700; color: inherit; font-style: normal; text