IT BUSINESS ANALYST

The Silver State Health Insurance Exchange, with the duty station located in Carson City, is seeking an IT Business Analyst to serve as the team lead for the Quality Assurance (QA) team which provides support to consumers, carriers, and brokers, and acting as a subject matter expert working directly with the contracted consumer assistance call center. This role provides subject matter expertise, training, and technical assistance to the QA and Appeals team, along with assisting the consumer assistance call center to resolve escalated issues and complaints that cannot be addressed at the first or second levels of dispute resolution. Responsibilities include planning and developing processes, auditing, carrying out programmatic duties by interpreting and applying broadly stated policies, procedures, and insurance rules, and overseeing the creation, revision, and implementation of procedural manuals to ensure call center staff, Exchange staff, and the public clearly understand and comply with requirements related to enrollment in insurance products offered through the Exchange. Information Technology (IT) Business Analysts document, analyze, and recommend technical solutions to problems and participate in implementing, supporting, and documenting changes that lead to an improved operating environment. One or more years of applicable experience as described in the job duties and graduation from high school or equivalent education. Apply recognized data processing concepts to business process plans and analyses. Develop work and/or data flow diagrams that illustrate and describe functional processes of the system. Document business and functional requirements for proposed projects. Review and document test results to assess the accuracy and completeness of application code. Monitor quality assurance. Research and evaluate computer hardware and software needs. Analyze business processes, propose improvements, and identify work processes that may be automated. Define potential benefits of proposed systems or deficiencies to be corrected in the existing system. Define and document data definitions and relationships to be used in the foundation of systems development. Develop procedural alternatives in the absence of properly operating software. Consult with stakeholders to determine business function and end-user requirements. Conduct alternative analyses and develop written requirements for proposed systems and applications. Train individuals in the use of the system and system software. Test systems functionality by preparing test plans and participating in quality assurance. Initiate system work requests. Develop bridging specifications to program areas that interact with processes and output. Consult with programmers regarding the technical requirements, logic, and deficiencies of programs. Perform related duties as assigned. Knowledge of: Modern computer hardware and software; principles, practices, and procedures required for designing and implementing information system-based solutions; a variety of end-user tools and applications; sources of information and research techniques; problem-solving methods. Skill in: Testing and implementing computer systems changes. Analyzing information, problems, or practices to identify relevant concerns, patterns, tendencies, and relationships, and formulate logical conclusions. Writing concise, logical, grammatically correct analytical reports. Obtaining information, explaining policies and procedures, and persuading others to accept or adopt a specific opinion or action. Negotiating and exchanging ideas, information, and opinions with others to formulate policies and procedures and reach consensus. Organizing materials, information, and resources to optimize efficiency. Developing, analyzing, and interpreting program requirements. Interpersonal and communication, both verbal and written. Use and operation of office and job-related equipment and software. Ability to: Analyze problems of limited complexity; analyze data and reach logical conclusions. Maintain effective working relationships with others; write business correspondence; read and understand technical information. Perceive and define cause and effect relationships in business processes and automated systems; troubleshoot computer operating problems; analyze organizational and administrative programs, policies, and procedures and prepare plans for revision; apply program regulations, policies, and procedures and select alternative methods that affect the manner and speed with which program activities occur. Interpret and apply broad and ambiguous laws and regulations; compute ratios, rates, and percentages; decompose problems into constituent parts. Interview users to identify needs; make decisions on appropriate actions after reviewing alternatives. Recruiter Contact Information: Jenn Trachet - jtrachet@admin.nv.gov