Planning and Performance Analyst (MA5)

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity At the Department of Licensing (DOL) , we recognize the importance of work life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Customer Relations Strategy and Innovation Team is looking for a detail oriented Planning and Performance Analyst to join their team! As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you’re a strategic thinker with excellent communication skills who thrives on solving complex problems, building partnerships, and turning insights into action , we invite you to apply! As a Planning and Performance Analyst, you will serve as a trusted advisor to division leadership, providing expert consultation on complex issues related to communication, policy, legislative implementation, and operations. You’ll develop and deliver clear, strategic communications that translate complex information into meaningful insights for leaders, partners, and stakeholders. Through thoughtful analysis, relationship-building, and effective communication, you’ll help shape strategic direction, support organizational change, and advance policy implementation. You’ll work closely with internal and external partners to understand customer needs, translate feedback into actionable improvements, and help strengthen the services we provide. Your work will have a direct and meaningful impact on our ability to identify and remove potential barriers for Washington residents. Some of what you will do: Advise leadership on communication strategies for internal and external audiences. Oversee the analysis, documentation, and organization of information from multiple sources to provide accurate and meaningful information for leadership decision-making. Develop complex reports and dashboards that provide accessible information. Develop action plans and determine project scope in collaboration with partners. Manage resources necessary to achieve project goals and outcomes. Establish and monitor measures to evaluate ongoing project success. What you will bring to the role: Nine (9) years of demonstrated experience in two or more of the following areas: Conducting research. Analyzing policies, laws, rules, or regulations. Conducting business analysis and developing requirements. Leading business projects. Managing business operations. Business policy development. Supervising. The ability to: Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions. Promote and support a respectful, equitable, and inclusive workplace for all employees. Promote and support respectful, equitable, and inclusive delivery of services to customers. Take action to learn and grow. Take action to meet the needs of others. Up to four (4) years of relevant education in business administration, public administration, law, public health, health administration, or a related field may substitute year for year for experience. Experience must include eight (8) years of: Writing clear, concise information for internal and external audiences through multiple formats and methods (talking points, informational emails, presentations, web content, social media, information/decision briefs) using plain language. Analyzing and researching qualitative and quantitative data to develop reports, dashboards, and summaries for consumption for intended audiences. Project management or leading projects to include creating project plans, managing goals and timelines, constraints, risks, identifying outcomes and assignments, and communicating statuses and operational changes to staff at all levels of an organization. Using Microsoft Office Suite Products – Word, Access, Excel, Outlook, and PowerPoint to create, compose, and edit written and illustrated materials, correspondents, reports, and spreadsheets. What may help set you apart: Additional relevant education or demonstrated experience in the fields listed above. Develop, manage, and track contractual obligations to ensure mutual compliance and success. Experience planning, coordinating, leading, or facilitating discussions, meetings, trainings, or other group engagements among organizations, partners, and other agencies, encouraging cooperation, integration of ideas, and information to form and achieve effective goals, objectives, and timelines to achieve a goal or reach consensus and develop possible solutions to policy issues. Experience assessing operational budgets and advising action to remedy budgetary challenges. Experience using Microsoft PowerBI to organize data, create and maintain dashboards for tactical and strategic insight. Experience working on behalf of an organization within the state legislative process to develop agency request legislation, decision packages, and facilitate implementations. Additional Requirements of Employment: This position requires in-office attendance at our Olympia location Tuesday - Thursday. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations. For information about available accommodations, the interview process, or the position contact Nicole Walters. Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion! How to Apply: Select the Apply button at the top of this job announcement. Attach a cover letter. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington. Veteran/Military Spouse Preference Notice To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team . Use a subject line that includes the title of this recruitment. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team . . Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344. The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov .