Public Liaison Assistant - Full Time

Under general supervision, the purpose of the Public Liaison Assistant position is the delivery of professional police services to the public while also providing administrative assistance to police officers and various other tasks as assigned. Shift: Rotating days and nights, including holidays and weekends The set starting range for this position is $38,157.00 to $39,699.00 annually. The Town of Blacksburg is an EEO Employer M/F/D/V To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves as the first point of contact for all incoming visitors to the Police Department Receives inquiries from the general public in person and by telephone and directs them to the appropriate resources Operates and monitors VCIN/NCIC, computer aided dispatch (CAD) software, and digital mapping software Operates and monitors several radio frequencies for police, fire, and rescue within the town as well as monitoring radio frequencies from surrounding jurisdictions Receives and transmits police messages by radio and telephone, directs officers on duty to meet a variety of problems requiring police action Assist police officers by researching and obtaining information through various computer software programs Performs clerical duties and maintains various logs Creates and maintains daily intelligence bulletins and forwards information to appropriate personnel Monitors alarm systems located in various business establishments Monitors and operates security cameras for various locations General knowledge of police radio dispatching Ability to enter data into various computer programs and spreadsheets Ability to remain calm in emergency situations and to quickly relay messages to proper source Ability to maintain cooperative relationships with the public and other members of the Police Department Ability to treat matters and information as confidential A good, clear speaking voice is essential Proficiency with Microsoft Office suite to include Word, Excel, Access and Outlook Ability to successfully complete a 40-hour emergency dispatching training program and obtain VCIN user certification within six months of hire date A satisfactory post-offer, pre-employment criminal background investigation will be required of the selected applicant Education Requirements High School Diploma or GED certification required At least one year clerical or communications experience desirable Special Requirements Valid driver's license with a satisfactory driving record This work requires the occasional exertion of up to 10 pounds of force Work regularly requires long periods of sitting or standing in one place with movement restricted to a specific area when working alone Work regularly requires speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires walking and occasionally requires standing and reaching with hands and arms Work has standard vision requirements; m ust be able to visually monitor several computer screens and security camera feeds. Vocal communication is required for expressing or exchanging ideas by means of the spoken word Hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operating motor vehicles and observing general surroundings and activities Work has no exposure to environmental conditions Work is generally in a moderately noisy location (e.g., business office, light traffic, emergency radio communications)