Financial Aid Systems Analyst (IN-HOUSE ONLY)

(ON-CAMPUS - In-Person Position) IN-HOUSE ONLY: This position is open to internal (permanent and temporary) Coast Community College District (CCCD) employees to apply. External candidates are not eligible to apply. If you are not a current active employee with CCCD, please do not apply at this time. About Golden West College Located in the coastal community of Huntington Beach , Golden West College is regarded as one of the most beautiful campuses in Southern California. The college is highly regarded for academic quality and innovation. In its earliest years, the college was recognized for its pioneering leadership in designing learning-centered programs and services for its student body and continues that tradition to this day. Golden West College (GWC) has an unwavering commitment to quality education; equitable outcomes; inclusive practices; and racial, ethnic, and socioeconomic diversity. Ideal candidates for all positions at our college share our devotion to educating and improving the lives of our representative students, employees, and community populations. Currently, our college enrolls approximately 11,000 students per term; 34.2% are Latinx, 31.8% are Asian, 22.4% are White, 1.8% are African American, 0.5% are Native Hawaiian or Pacific Islander, and 4.8% are multiracial. GWC is an officially designated Hispanic-Serving Institution (HSI) and an Asian American Native American Pacific Islander-Serving Institution (AANAPISI). GWC engages in regular professional development opportunities and partnerships so that we can best serve disproportionately impacted groups. Activities and connections include GWC's partnership with student and employee involvement in organizations like Puente, Student Veterans, and Gay Lesbian Alternative Straight Alliance (GLASA); a robust District Ally training program, including UndocuAlly (undocumented students), SafeZone (LGBTQ), Vet Net (veterans), and Ability Ally; and other equity minded programs; and a full calendar of culturally responsive events. D.E.I.A - Diversity, Equity, Inclusion and Accessibility At Golden West College we are committed to providing high quality education and equitable outcomes through inclusive practices that support and celebrate everyone. We welcome candidates that share our devotion to educating and improving the lives of our representative students, employees, and community populations. Please visit the links below to learn more information about GWC: Mission, Vison and Values GWC Strategic Plan 2025-2029 GWC Employee-Student Demographics Student Equity and Achievement Program Summary Provides financial aid systems support functions and analysis of data to support operations, needs assessment, and awarding; assists in the design and maintenance of business processes to meet end user requirements and federal, State, District, local, and department regulatory mandates, rules, regulations, policies, and procedures; sets up systems and data queries, and maintains production schedule and testing plans. Serves as first level help desk support for financial aid systems; provides training and support and serves as lead worker to other classified staff in the area Distinguishing Career Features This is a professional-level classification that provides system application, testing, reporting, and analysis activities. Incumbents exercise a high level of discretion and independent judgment in performing the full range of routine and complex assignments. Successful performance of the work requires knowledge of database applications and basic knowledge of the District’s information systems infrastructure. Essential Duties and Responsibilities Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned: 1. Provides technical and systems support to Student Financial Aid staff; develops, documents, and maintains practices and processes for operations and system processing. 2. Develops new technical processes, systems, and data query analysis to benefit financial aid students and staff. 3. Collaborates with District IT staff and FA Systems Specialists at the other Colleges to validate, verify and test all software and database upgrades to the Student Financial Aid systems, and performs related troubleshooting and testing of new functions. 4. Plans and supports the development, implementation and testing of system enhancements and new systems. Works with District IT and the other FA Systems Specialists to customize, maintain and implement the annual set up and rule writing procedures for Student Financial Aid applications, which includes but is not limited to disbursement rules, System Applications Products (SAP) calculations rules and packaging, etc. 5. Develops and conducts routine tests to ensure the Student Financial Aid software systems are in working condition and complies with the various reporting agency requirements. 6. Identifies operational needs to improve processes; recommends changes for increased efficiency and effectiveness in office operations, and to ensure State and federal data reporting requirements are met. 7. Documents existing system processes, including workflow processes and procedures. 8. Collaborates with Student Financial Aid staff to gather requirements for system improvements to work toward automation possibilities and data consistency. 9. Develops quality assurance protocols and analysis to ensure that delivered solutions meet the needs of the Student Financial Aid Office as detailed in the system requirements. 10. Develops, schedules and implements training for Student Financial Aid staff on technology applications. 11. Interacts with technology vendors and works with various departments on Campus/District to ensure effective delivery of vendor services to the Student Financial Aid Office (i.e. Ellucian, PowerFAIDS, etc.). 12. Tests new releases of software, reports, data integration processes and other related technical system upgrades. 13. Recommends and implements process improvement, develops documentation designed to improve operational effectiveness for District and College use. 14. Represents Student Financial Aid at professional organizations or associations; serves on College and District-wide committees as required. 15. Provides support to other technical users in diagnosing and resolving problems associated with Student Financial Aid software; trains Student Financial Aid staff in the use of software applications. 16. Troubleshoots, updates, modifies, and analyzes data and information systems to ensure compliance with regulatory needs and changes and operational efficiencies. Communicates with personnel and various outside agencies as needed to exchange information and revolve issues and concerns. 17. Responsible for executing, testing, and recommending system reports and assist District IT in developing new reports in Argos or other related reporting tools. 18. Performs other related duties as assigned that support the objective of the position. 19. Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics Knowledge and Skills 1. Principles, practices, and technologies of operating systems. 2. Federal, State programs that provide financial assistance to students and student eligibility guidelines. 3. Federal, State and local laws, rules and regulations. 4. Generating and analyzing reports from financial aid systems and databases. 5. Various activities within system operation including File Transfer Protocols, system/database access, and batch scheduling. Student Financial Aid processes and software systems. 6. Web development. Microsoft Office (Word, Excel, Access, Outlook, PowerPoint). 7. Problem-solving skills; managing multiple projects and deadlines. 8. Critical thinking, interpersonal, oral and written communication skill Abilities 1. Requires the ability to perform the essential responsibilities and functions of the position. 2. Works well in a functional and technical team environment and takes direction and supervision and provide training and oversight. 3. Learning technologies, analyzes, implements and troubleshoots software programs. Collaborates with Information Technology staff. 4. Performs technical tasks within defined deadlines. 5. Applies critical thinking and data analysis skills. 6. Manages conflicting priorities and works under deadlines; manages deadline oriented projects. 7. Works independently and with a diverse group of users. 8. Gives and follows oral and written instructions. 9. Analyzes the financial needs of students to determine their financial aid eligibility. 10. Applies Student Financial Aid program in a fair, consistent and objective manner and in a team based environment. 11. Provides strong and clear communication, customer service, and inter-personal skills. 12. Works cooperatively with diverse groups of students and staff; works collaboratively with all levels of employees. 13. Demonstrates sound judgment with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization Physical Abilities The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources. Essential functions will vary by position. As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law. Minimum Qualifications: Education, Experience, D.E.I.A An Associate’s degree from an accredited institution. Six years of experience with Student Financial Aid office providing complex analysis of student financial aid needs within a higher education environment OR six years working with complex data systems, coordinating computer operations, networks and software applications in a production environment. Or, any combination of education and experience which would provide the required equivalent qualifications for the position. Bachelor's Degree preferred. AND Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom and campus. Licenses and Certificates May require a valid driver license Working Conditions Work is performed indoors where minimal safety considerations exist. Must be able to work outside of regular scheduled hours for events such as outreach activities This job specification describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, work steps, and skills required of the job. This is an IN-HOUSE ONLY full-time classified, 40 hour per week, 12-month per year position. The normal hours of work are Monday through Friday from 8am to 5pm. The effective date of employment will be arranged with the supervisor. &l