Information Specialist (Temporary)

Provides superior customer service support to both internal and external customers through telephone, written, and in-person inquiries. Receives inbound calls and makes outbound calls. Provides support to customers and staff, handles inquiries, and provides solutions. Registers students and takes payments. Communicates in an efficient, effective, and professional manner to resolve all customer issues such as student registration and financial arrangements, etc. Communicates class/program details and requirements to customers efficiently and effectively. Utilizes strong customer skills to assist staff with class enrollment management. Performs other duties as needed. Associate degree and two (2) years of relevant customer service experience; or a high school diploma and three (3) years of relevant customer service experience. Must be willing and able to work at any campus or location as needed (including weekend events). Must be able to absorb a large amount of detailed information and be able to apply knowledge quickly Experience with Colleague. Proficiency with MS Office Suite (Excel, Word, Outlook, etc.)