Government Assistance Eligibility Supervisor, Grade N24

Please note : The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $82,352 to $124,874, based on the candidate’s qualifications and experience. Government Assistance Eligibility Supervisor Office of Eligibility and Support Services (OESS) WHO WE ARE Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services (HHS) is responsible for the delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR The Office of Eligibility and Support Services (OESS) is currently recruiting for an enthusiastic professional to serve as a Government Assistance Eligibility Supervisor and help us achieve our mission. OESS serves as the primary entry point for residents seeking public health, federal, and state assistance. Its mission is to help low-income families and individuals meet basic needs by determining eligibility for social services, healthcare access programs, and financial assistance. We are committed to fostering a collaborative and inclusive environment that supports your growth and success. As a Government Assistance Eligibility Supervisor, you will plan, supervise, and review the work of unit Government Assistance Eligibility Specialists who interview and determine eligibility for all programs administered by the Department of Human Services of Maryland. Core duties of this position will include, but will not be limited to: Maintaining adequate coverage of office operations. Responding to customers and other members of the community seeking assistance with the eligibility process. Addressing customer concerns regarding their active cases. Keeping staff apprised of all policy and procedural updates and revisions. Partnering with public and private service providers. Facilitating service integration, functioning as part of the office management team, and taking responsibility for the accuracy and timeliness of work performed by subordinates. Performing other job-related duties as assigned. Education: Graduation from an accredited college or university with a bachelor’s degree. Experience: Three (3) years of experience as a journey-level specialist in financial assistance program delivery, or three years of equivalent work experience. Equivalency: An equivalent combination of education and experience may be substituted. Preferred Criteria: The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas: Experience and expertise in income support programs Experience performing case reviews to address case management problems Knowledge and experience of case reviews and Eligibility & Enrollment System (E&E), State Verification & Exchange System (SVES), Medicaid Management Information System (MMIS), or a similar eligibility system.