Back Office Cashiering - Administrative Assistant II

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video ! Helpful tips for applying: Applying for a Job with the State of Colorado . What Happens After You Apply. The Division of Motor Vehicles (DMV) provides services used by nearly every resident of the State. Colorado residents utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance. The DMV Driver Control Section exists to administer motor vehicle statutory requirements affecting driver's privileges to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. To provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Process requests from the general public and collect appropriate fees. We're hiring a customer service oriented individual to be a Customer Service Representative as a Back Officer Cashier in our Driver Control unit! Use your excellent attention to detail to ensure documents are valid and that cash is handled correctly and data is accurate. Your expert customer services skills will aid you in navigating customer issues and questions. If you're ready to contribute to DOR and access all the benefits of a State employee, then this job may be for you! Back Office Cashier Primary Duties: Process Requests - Process applications and payments for fees. Analyze, certify and ensure documents are following Colorado Statutes and policies, determine the appropriate action for submitted documents, and review, process and determine documents are complete and accurate. Cash Handling - Receive and verify payments, record information into the DRIVES system, analyze documents to determine the correct actions, reconcile transactions and payments to the system, and deliver monies to the appropriate people. Scanning and Imaging Documents- Scan documents, verify scanned documents for accuracy and review for completeness. This position reports onsite at the Howard Office, located at 2829 W. Howard Place, 4th Floor, Denver, CO 80204 . For more information, check out this DMV video: https://youtu.be/9isQWl9grYc Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: G3A3XX ADMINISTRATIVE ASSISTANT II MINIMUM QUALIFICATIONS: Experience Only: Two (2) years of relevant experience in General Clerical and/or Call Center Customer Service work experience. General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as: Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community. Data Entry including: entering information into a program or database (appointments, contact information, customer records) Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.) Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies Typing professional emails, letters, reports, briefings, forms, memoranda, etc. Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports In order to be considered for this position, your general clerical and/or call center customer service experience must be documented on your application. (Part-time experience will be pro-rated.) OR Education and Experience: A combination of related education in Business Administration, Accounting, Public Administration, Political Science, or similar field and/or relevant experience in General Clerical and/or Call Center Customer Service work equal to two (2) years Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Preferred Qualifications: The ideal candidate will possess the following skills: Two plus years working in a complex, high volume Call Center. Experience working with sensitive information of a confidential nature. Career progression in a general clerical and/or customer service position. Conditions of Employment with the CDOR : Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations . Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle Are required to operate a vehicle as part of the position Utilize a State fl