Agricultural Services Coordinator (MA3) - OCDL / Hybrid

This is a full-time, permanent Agricultural Services Coordinator (MA3) position that is primarily telework with occasional need to work in the office. This position is Occasional Dual Language (OCDL), requiring the incumbent to be able to occasionally read and communicate effectively in person, via telephone and in writing in Spanish. The WorkSource Services Division (WSD) statewide Management Analyst 3 (MA3) Agricultural Services Coordinator improves the lives of migrant and seasonal farmworkers and supports WorkSource offices with farmworker recruitment, referral, and placement processes. This position leads efforts to streamline job placement, career development, and clearance order operations, ensuring timely follow-up and placement verification while safeguarding worker rights. Additionally, this position works closely with the Wagner-Peyser Program Operations team to enhance coordination and consistency across agricultural workforce programs. This position is the primary backup for all Wagner-Peyser PSS duties. The ideal candidate thrives in environments that require cross-functional collaboration and should be comfortable in a role that involves statewide coordination. They are comfortable leading efforts to streamline job placement, career development, and clearance order operations and can effectively manage follow-up and placement verification processes. Their ability to provide training and technical guidance to WorkSource offices ensures consistent and high-quality service delivery across the state. As a trusted partner to the Wagner-Peyser Program Support Specialist they demonstrate agility in adapting to evolving program needs and serve as a backup for Wagner-Peyser duties. Above all, the ideal candidate is passionate about agricultural workforce development and committed to strengthening migrant and seasonal farmworker, employer and stakeholder relationships. They understand the unique challenges and opportunities within agricultural labor markets and are driven to create equitable, efficient systems that benefit both workers and employers. Their leadership style is proactive, inclusive, and focused on continuous improvement. As the Agricultural Services Coordinator (MA3), you will help lead the Wagner-Peyser and Migrant and Seasonal Farmworker (MSFW) programs, and provide leadership and support to the WorkSource system, with a focus on helping more people enter secure careers. You will be a force for economic inclusion and equity, along with a team of like-minded professionals. You will use your strong customer service experience and problem-solving skills to track and communicate activities and job seeker outcomes through regular briefings, performance management, and reports, including using visual management tools. You will also assist with developing and updating procedures and policies and train staff as needed. You may also serve as a program representative on various internal teams, special projects, and initiatives and coordinate program services and resources. This role acts as a subject matter expert and program liaison and provides consultation to internal and external entities regarding the functions of the program. Some of what you’ll be doing: Provide program expertise, training, performance management, and technical assistance to WorkSource offices and the statewide Wagner-Peyser and MSFW programs. Lead teams and develop/promote processes that lead to the continuous improvement of service delivery to meet the needs of both the customer and the agency. Create and maintain program specific desk-aides, standard operating policies, procedures, and manuals to ensure compliance with all programmatic rules, regulations and laws. Review and interpret state and federal rules and regulations; inform staff of agency changes and adjustments; ensure policies and procedures are understood and followed; design and deliver related training to employees statewide. Assist Employment Service and Economic Inclusion Manager with oversight of program services to meet or exceed performance measures; assist with establishing measurable goals and expectations, initiatives, and indicators in support of the agency mission, vision, business goals, workforce and WorkSource system. Identify potential performance or operational problems, analyze and evaluate operating performance data, and provide management a set of options and recommendations. To request a detailed position description, click here . Qualifying candidates will meet one of the following criteria options: For all options below, you MUST be able to occasionally read and communicate effectively in person, via telephone and in writing in Spanish. Option 1: Seven (7) years of equivalent education/experience. Experience includes conducting research, analyzing policies, laws, rules or regulations. Option 2: Associates degree in business administration, public administration, law, public health, health administration, or a related field AND Five (5) five years of experience conducting research and analyzing policies, laws, rules or regulations. Option 3: Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field AND Three (3) years of experience conducting research and analyzing policies, laws, rules, or regulations. Option 4: Comparable combination of graduate education and experience totaling seven (7) years. Required experience includes: Advisory Skills: Ability to provide professional and technical guidance. Analytical Expertise: Proficiency in evaluating complex, multi-dimensional issues. Process Improvement Expertise: Proficiency in streamlining and enhancing business processes. Strategic Thinking: Ability to align process changes with organizational goals. Analytical Skills: Ability to evaluate and resolve business issues. Reporting Expertise: Proficiency in creating reports and visuals to present findings. Training Development Skills: Ability to design and deliver operational training. Required equity competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others. Preferred/Desired Qualifications: Program Expertise: Knowledge of WorkSource, Wagner-Peyser, Migrant and Seasonal Farmworker (MSFW) programs, and/or related programs. Training and Design: Skill in designing, developing, and delivering statewide training using Human Centered Design (HCD) and Lean principles. Data and Analysis: Strong capability in conducting data-driven analysis, performance tracking, and preparing comprehensive stakeholder reports. Liaison & Networking: Public speaking and relationship-building skills to represent the Employment Security Department (ESD) with agricultural employers and community partners. Strategic Planning: Experience contributing to long-range planning, resource allocation, and consensus-based team management. Special Requirements/Conditions of Employment: Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check. Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you NOT include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit ONLY your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Why work with us? Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C02%7Cjeanette.nelson%40esd.wa.gov%7C063f1f6f407f4273002408dc1bbe0dd9%7C11d0e217264e400a8ba057dcc127