Business Technology Operations Manager

This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. Business Innovation, Technology and Security (BITS) Operations & Strategy provides management and oversight for key administrative and technical services that enables CDHS to achieve their goals. It is responsible for a number of support functions to make our agency as efficient, effective and impactful as possible. Operations & Strategy comprises Human Resources; Facilities Management; Audit; Business Innovation; Technology and Security; Emergency Management; Legal; Performance Management; Communications; Project Management; and Leadership & Organizational Development. Business Innovation, Technology, and Security (BITS) is responsible for managing the Department’s information technology (IT) providers, including relations with the Governor’s Office of Information Technology (OIT). The division serves as the main point of contact for departmental issues involving technology resources and needs and coordinates activities with the program staff for IT support, operations, maintenance, modernization and implementation of new IT systems. Hybrid Work Assignment: Minimum of 2 days per week in the office Please note: These working arrangements are subject to change This position serves as the enterprise agency owner for IT asset management (ITAM) and technical process governance within business operations. The role provides leadership and strategic direction for the full lifecycle management of software and hardware assets, product governance, identity and access management, video conferencing support, and technology procurement. The incumbent is responsible for developing strategic plans for the maintenance and potential replacement of technology assets. Additionally, this role ensures that staff maintain accurate inventory and manage agency assets in a fiscally responsible manner. The Business Technology Operations Manager position is structured around five primary duty areas, each comprising 20% of the role's responsibilities: Strategic Planning & Asset Life Cycle Governance: Directs the optimization of the CDHS technology asset portfolio by managing the full lifecycle—from procurement and deployment to maintenance and disposal—while implementing continuous process improvements and ensuring data integrity. Fiscal Oversight & Strategic Procurement Governance: Manages IT financial planning, forecasting, and vendor governance. This includes engineering multi-year financial forecasts, overseeing invoices and chargebacks, and monitoring vendor contracts and Service Level Agreements (SLAs). Identity Management & Technical Process Governance: Oversees identity governance and access management, including Active Directory and Google account lifecycles. Responsibilities include enforcing security protocols for onboarding/offboarding, maintaining a 90-day decommission cycle for inactive accounts, and ensuring compliance with licensing agreements. Procured Hardware Life Cycle Management: Leads the strategic transition to an agency-owned hardware model. Key responsibilities include forecasting replacement needs due to planned obsolescence, governing security updates and patch management for endpoints, and overseeing the secure and responsible disposal of end-of-life devices. Other Duties as Assigned: Provides daily leadership and operational oversight for the specialized operations team. This includes establishing performance metrics, managing workloads, supporting professional development, and aligning team activities with organizational goals. EXPERIENCE ONLY: Nine (9) years of professional experience in a technical role in Project Management, Data Operations, Data Management or relevant occupation with a minimum of two (2) years as a supervisor or manager. OR EDUCATION AND EXPERIENCE A combination of related education in Business Administration, Business Technology Management, Organizational Leadership, Management Information Systems or related field and/or relevant experience in Management, Data Operations, Data Management or other relevant occupation equal to nine (9) years with a minimum of two (2) years as a supervisor or manager. Preferred Qualifications: Management of cross-functional teams and improved collaboration. Experience of supporting data-driven decision-making and problem-solving. Project Management experience successfully keeping projects on schedule and within budget. Knowledge of budgeting and financially monitoring costs and improving operational efficiency. Using strategic planning to enabling long-term business growth and process improvement. Conditions of Employment: Standard background check and reference check required This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position. Must possess a valid, non-restricted Colorado Driver’s License Travel in-state will be required Former State employees who were disciplinarily terminated or resigned in lieu of termination must: Disclose that information on the application. Explain why the prior termination or resignation should not disqualify you from the current position. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. CDHS Selection Process Explanation Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. Preferred Qualifications & Competencies: Relevant years of state service experience Minimum Qualification Screening Process A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached." You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated. Comparative Analysis Process – Structured Application Review After minimum qualification screening, the comparative analysis process will involve a reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing. Your Work Experience/Job Duties Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question. Supplemental Questions Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing). Appeal Rights You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website. You or your representative must sign and submit the official appeal form for review. </span&