Central Receptionist

The City of Kettering is recruiting for the position of: Regular Part-Time Central Receptionist Pay range $15.49 to $24.10 per hour Position works Monday- Friday, 12:30 p.m.- 5:00 p.m. Dental, vision and life insurance OPERS retirement Vacation and sick leave Candidates who are interested in this opportunity should apply via our online application portal at www.ketteringoh.org /jobs and attach a resume and cover letter. Submission deadline is 5 p.m. (EDT) on Monday, August 31, 2026. The City of Kettering’s Administrative Systems Team is currently seeking a Regular Part-Time Central Receptionist at the City of Kettering Government Center. This position provides administrative support to various city operations as needed, operates a multi-line telephone system, greets visitors and does related work as required. Strong customer service skills, professionalism and the ability to create positive experiences for visitors and callers is of the utmost importance. The work is performed in accordance with prescribed procedures outlined by the Administrative Systems Director. Qualifications The ideal candidate will have good knowledge of and skill in the operation of a telephone system as well as computer literacy and ability to use common office software such as email and Microsoft Word. Must have the ability to deal effectively with the general public and City staff and accurately and effectively communicate details such as dates and directions in both verbal and written formats. This position requires knowledge of office terminology and proper usage of English grammar and familiarity with office procedures and equipment and some knowledge of business arithmetic. The ability to learn general terminology specific to local government functions such as permitting and code enforcement as well as understand and follow oral and written directions. Some experience as a telephone system operator or administrative assistant and high school diploma or equivalent or any combination of experience and training which provides the required knowledge, skills and abilities is desirable. Equal Opportunity Employer GENERAL STATEMENT OF DUTIES: Operates a multi-line telephone system, greets Government Center visitors, provides administrative support to various city operations as needed, and does related work as required. DISTINGUISHING FEATURES OF THE POSITION: Customer service, professionalism and the ability to create positive experiences for visitors and callers is of utmost importance. Responsible for clerical work involving the operation of a multi-line telephone system. The work is performed in accordance with prescribed procedures outlined by the Administrative Systems Director. EXAMPLES OF WORK: (Illustrative Only) Answers incoming calls using a multi-line telephone system, directing calls to the appropriate offices; Acts as receptionist at the Government Center, greeting visitors and directing them to proper offices; Gives general information in response to public inquiries; Assists other departments with clerical tasks such as data entry, electronic record keeping and mail preparation; Retrieves messages left on voicemail and reports to proper office; Maintains a current record of changes in office and personnel in order to route incoming calls to the appropriate officials; Maintains current record of calendar events, meetings and activities being held in Government Center conference rooms; Trains relief telephone operators; Performs related work as required; Regular and predictable on-site attendance required. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Good knowledge of and skill in the operation of a telephone system; Computer literacy and ability to use common office software such as email and Microsoft Word; Ability to deal effectively with the general public and City staff; Ability to accurately and effectively communicate details such as dates and directions in both verbal and written formats; Knowledge of office terminology and proper usage of English grammar; familiarity with office procedures and equipment; some knowledge of business arithmetic; Ability to learn general terminology specific to local government functions such as permitting and code enforcement; Ability to understand and follow oral and written directions; excellent hearing; mental alertness; clerical aptitude; tact and courtesy. ACCEPTABLE EXPERIENCE AND TRAINING: Some experience as a telephone system operator or administrative assistant and high school diploma or equivalent; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.