Quality Assurance Analyst (Software)

The Quality Assurance Analyst (Software) provides ongoing testing and validation activity for enterprise systems and rider/transit-oriented applications supported at the MBTA. This includes continuous test improvement and feedback to resolve issues and help software projects meet customer and stakeholder demands by delivering properly performing/functional products in a timely manner to meet business needs. The Quality Assurance Analyst (Software) creates test strategies to ensure a product is compliant with design specifications and user expectations. The position writes and executes manual and automated test plans and cases in addition to analyzing and reporting code defects. In addition, the position conducts white box and black box testing, regression, load/performance testing, and other functional/non-functional testing to validate that the applications meet business, security, and quality standards. This role contributes to overall product reliability, operational readiness, and continuous quality improvement across MBTA applications. Perform quality assurance (QA) process and procedures for testing and validation of MBTA enterprise and transportation-oriented applications, services, and related projects. Develop and create QA documentation including test plans, scripts, and procedures, and execute test cases to ensure quality and functionality meet the business and quality standards. Execute test cases, log defects, facilitate defect management with required supporting documentation and analysis of test results. Interact with multiple project stakeholders as well as internal and vendor teams to plan, strategize, and execute test projects. Implement necessary solutions and adjustments to maintain test project progress and execution. Create software quality assurance (SQA) reports and maintain QA Test Dashboard to update internal and project facing teams. Ensure delivery supporting QA department goals and objectives, i.e., meeting commitments and coordinating overall quality assurance schedule. Anticipate program release problems and take corrective action, escalating as needed, to resolve and achieve commitments. Ensure the viability, functionality, and effectiveness of essential tools. Contribute to production implementation plans for production deployment checkout and verification procedures. Implement ongoing quality improvement processes working with interdepartmental teams. Maintain product consistency throughout product cycle across design, build, and deployment phases through quality checkpoints and testing. Develop and manage quality assurance metrics for performance improvement of all teams. Provide support with production issues and assist with resolutions as needed. Participate in issue and project related Root Cause Analysis and Retrospectives. Perform all other duties and projects that may be assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. Supervision No direct reports. Bachelor’s degree from an accredited institution in Computer Science, Computer Engineering, Information Technology, or related fields. Two (2) years of experience in software testing, application programming or analysis, including design, development, implementation, and administration/support. Knowledge of standard PC applications including the Microsoft Office Suite, email, and calendar management. Knowledge and understanding of application infrastructure and components required for supporting Web and Mobile applications, as well as systems and interactions for Enterprise applications. Must have an even disposition and be able to deal effectively and professionally with people from various backgrounds and across a variety of situations, especially during critical path project activity. Ability to work independently and in a collaborative environment. Capable of working on multiple projects simultaneously. Desire to achieve excellence in customer satisfaction, process, product quality, and reliability. Effective organizational, analytical, time management and documentation skills with attention to detail. Experience writing technical documents such as plans, procedures, and scripts. Excellent problem solving, interpersonal communication and task management skills. Ability to work under limited supervision on diverse scope with skill to resolve issues in creative ways. Capable of acquiring knowledge, understanding of multiple applications, and supporting technology. Substitutions A high school diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement. An associate’s degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement. A master’s degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience. Six (6) years of experience in software testing, application programming, or analysis, including design, development, implementation, and application support. Experience working with multiple platforms, interfaces, and applications unique in the transportation industry such as AFC systems, mobile applications, HASTUS, Oracle FMIS/HRCMS, and internally developed applications. Ability to develop subject matter expertise (SME) across diverse applications and functional areas. Strong judgment in selecting effective testing methods, techniques, and evaluation criteria. Knowledgeable of data security principles and risk management. Experience leading or coordinating QA project activities and contributing to project plans. Demonstrated skill in building test strategies, test plans, reports, and executing manual tests, and experience with test automation and load/performance testing tools. Knowledge of SDLCs (Software Development Lifecycle) frameworks and software methodologies (Agile, Scrum, Waterfall, Iterative). Ability to independently execute test initiatives, prioritize tasks, and meet deadlines. Comfortable adapting quickly to new software applications and changing client requirements. Experience working with geographically distributed teams. Experience with ServiceNow or similar ticketing/service management systems.