Public Health Benefit Specialist I Part-Time

The DuPage County Health Department is seeking a part-time Community Health Worker I. This position is responsible for screening clients, completing and filing applications for healthcare coverage or other financial support and helping clients navigate public benefits and health insurance. This is a part-time position working 3 days per week, 20 hours per week at our North Public Health Center, located in Addison. *Salary is based on experience and may increase. We are seeking a bi-lingual candidate who is passionate about helping the residents of DuPage County. Collects sensitive information from clients and conducts client income assessments during face-to-face visits. Completes and files applications for healthcare coverage or other financial support for healthcare access, such as for Medicaid, local access to care programs, and food assistance programs. Follows individual client application status through to resolution. Assists clients and direct service staff with understanding the steps to meet Medicaid spend down requirements. Conducts telephone outreach to clients to discuss coverage options and schedules follow-up. Refers clients to other Health Department services as necessary. May interact with insurance companies on behalf of clients. Identifies and resolves discrepancies in accordance with department standards. Demonstrates the ability to work within multiple electronic systems in order to respond to client needs; performs concurrent documentation as necessary. Adheres to established productivity expectations; maintains confidentiality of privileged information and adheres to patient privacy laws. Adheres to department guidelines for attendance and punctuality. Maintains required training, licensure and/or certification. Demonstrates sensitivity and understanding of other ethnic groups and cultures. Participates in emergency response activities as assigned. Completion of some college coursework and three years of customer service within a health care setting which included experience with health insurance and/or healthcare billing and patient access or patient accounts. Bilingual in English/Spanish is required. The ability to become a Certified Application Counselor with the Illinois Department of Insurance is required. Start date: October 5, 2026