Investigator (Rate/Financial Analyst II) - DORA: DOI Hybrid

Hybrid Workplace Arrangement: Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business needs. This announcement may be used to fill multiple vacancies. The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission. Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail. Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more! Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services. Bike-to-work programs, including access to storage lockers and bike racks. Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans. Medical and Dental Health Insurance for employees and optional coverage for their dependents. Life Insurance for employees, and optional coverage for their dependents. Paid Time Off, including 11 paid holidays. Short- and long-term disability coverage. Tuition assistance program. Check out our excellent benefits package! The Colorado Division of Insurance (DOI) regulates the insurance industry in Colorado. DOI helps consumers by answering their questions, investigating their complaints, and helping them to understand their insurance. The division regulates and monitors insurance companies in Colorado, as well as insurance agents, ensuring all are following the law. The Producer Licensing and Enforcement work unit ensures that regulated entities and individuals comply with Colorado insurance producer laws and regulations. The enforcement section investigates allegations of insurance producer misconduct and complaints about unlicensed insurance activity, reviews insurance producer license applications that require investigative scrutiny, initiates enforcement actions as needed, and refers applicable matters to law enforcement and other agencies. The licensing section reviews insurance producer license applications, manages the license examination, pre-licensing education, and continuing education programs, and oversees the licensing vendor. This work unit educates and informs consumers, other regulators, law enforcement, legislators, stakeholder groups, and the insurance industry about producer licensing and enforcement matters. Additionally, it researches, reviews, updates, and promulgates regulations and bulletins relevant to insurance producer licensing and enforcement. Position : SFA 4027 This position investigates allegations of insurance producer misconduct and complaints about unlicensed insurance activity, reviews insurance producer license applications that require investigative scrutiny, initiates enforcement actions as appropriate, and refers applicable matters to law enforcement and other agencies. This position educates and informs consumers, other regulators, law enforcement, legislators, stakeholder groups, and the insurance industry about producer licensing and enforcement matters. Additionally, this position researches, reviews, updates, and promulgates regulations and bulletins relevant to insurance producer licensing and enforcement. Duties include, but are not limited to: Investigating allegations of insurance producer misconduct and complaints about unlicensed insurance activity; Researching, reviewing, updating, and promulgating regulations and bulletins relevant to insurance producer licensing and enforcement; Responding timely and accurately to time-sensitive information requests in accordance with Colorado’s open records laws and maintaining awareness of legal and regulatory changes; Training other Division staff on insurance producer licensing and enforcement matters; Recommending that an administrative enforcement action be taken against a licensee, completing a request for a legal services form that requires multiple levels of management approval; Answering questions received from consumers, industry, and the general public concerning compliance with Colorado insurance producer laws and regulations, including responding to open-records requests. There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience Option 1: Experience Six (6) years of relevant full-time professional* experience in at least one (1) of the following three (3) areas: Auditing, investigative, or compliance experience with violations of the insurance or financial statutes and regulations and/or insurance claims complaints in the insurance industry; Experience working in a compliance or regulatory risk unit, including identifying trends or patterns that lead to the discovery of problematic activity; Conducting audits of financial records, establishing rates, handling claims, and policy services (involving interpreting and answering in-depth questions on policy provisions). Option 2: A Combination of Education AND Experience Associate’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in accounting, business, business administration, economics, finance, public administration, public policy, or a field of study related to the work assignment; AND Four (4) of relevant full-time professional* experience in at least one (1) of the following three (3) areas: Auditing, investigative, or compliance experience with violations of the insurance or financial statutes and regulations and/or insurance claims complaints in the insurance industry; Experience working in a compliance or regulatory risk unit, including identifying trends or patterns that lead to the discovery of problematic activity; Conducting audits of financial records, establishing rates, handling claims, and policy services (involving interpreting and answering in-depth questions on policy provisions). Certification, registration, or licensure related to the work assigned, including certification as a Certified Internal Auditor (CIA) or a Certified Fraud Examiner (CFE) will count for one (1) year of the requirement. OR Bachelor’s Degree and Experience : Graduation from an accredited college or university with a bachelor's degree in accounting, business, business administration, economics, finance, public administration, public policy, or a field of study related to the work assignment; AND Two (2) years of relevant full-time professional* experience in at least one (1) of the following three (3) areas: Auditing, investigative, or compliance experience with violations of the insurance or financial statutes and regulations and/or insurance claims complaints in the insurance industry; Experience working in a compliance or regulatory risk unit, including identifying trends or patterns that lead to the discovery of problematic activity; Conducting audits of financial records, establishing rates, handling claims, and policy services (involving interpreting and answering in-depth questions on policy provisions). Certification, registration, or licensure related to the work assigned, including certification as a Certified Internal Auditor (CIA) or a Certified Fraud Examiner (CFE) will count for one (1) year of the requirement. Document this experience in your application IN DETAIL , as your experience will not be inferred or assumed. Part-time experience will be prorated. SUBSTITUTIONS: Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree.A master's or doctorate degree from an accredited college or university in a field of study related to the work assignment will substitute for the bachelor's degree requirement. *Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods. Preferred Qualifications : Demonstrated experience working in a government position investigating matters of administrative, civil, or insurance law and/or regulations; Demonstrated experience performing financial analysis in situations involving the misappropriation of funds; Demonstrated professional experience analyzing and interpreting Colorado insurance statutes, regulations, bulletins, and the National Association of Insurance Commissioners (NAIC); Demonstrated professional experience utilizing investigative databases; Demonstrated professional experience coordinating and corresponding with insurance industry representatives and stakeholders; Demonstrated professional experience gathering information and researching regulations and/or laws to inform decisions. Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview): Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner; Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner; Demonstrated attention to detail; Demonstrated critical thinking and analytical skills, including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action; Demonstrated research skills, including the ability to problem-solve complex matters; Demonstrated interpersonal skills, including the ability to collaborate with various stakeholders and work as part of a team; Demonstrated organizational skills, including the ability to manage shifting priorities; Demonstrated prioritization skills, including planning, organizing tasks, and managing work assignments; Demonstrated time management skills, including the ability to multi-task to effectively manage competing and constantly changing priorities in order to meet tight deadlines; Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division and department; Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, and procedures; Sound judgment and the confidence to make decisions on a routine basis; Ability to travel independently, including work in-office, as required by business needs and scheduled by the supervisor; Integrity and high ethical standards; Accountability, reliability, including attendance; Ability to maintain confidential, controversial, or sensitive information; Self-starter, including the ability to work independently, learn new processes, utilize own knowledge and that of supervisor, and complete work with minimal supervision; Demonstrated professional demeanor; Knowledge and understanding in the use of PC software applications including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Doc’s, Sheets, Slides, Calendar, etc). Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration. The successful passing of a reference check and/or, if required, a background check. A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, a review of job-related pub