Enrollment Coach

York Technical College, a member of the South Carolina Technical and Comprehensive Education System, is a public, two-year institution of higher education that offers a variety of associate degrees, diplomas, and certificates. Through maximizing student success, the College seeks to contribute to the economic growth and development of York, Lancaster, and Chester counties and of the State. The Enrollment Coach performs the following functions: Student Navigation and Customer Service - Serves as a primary point of contact for students, families, and community members through in-person, telephone, email, and electronic communication. Assesses individual needs, answers questions, manages lobby and queue activity, and connects individuals with appropriate College services and resources. Enrollment Process Assistance – Assists students with admissions applications, FAFSA completion, document submission, student technology platforms, registration processes, and other enrollment requirements. Explains required steps and helps students complete routine enrollment activities. Enrollment Issue Resolution and Advocacy – Researches and resolves enrollment-related issues involving Admissions, Financial Aid, Academic Records, Student Accounts, and other College offices. Coordinates next steps, communicates requirements, follows up as needed, and refers specialized matters to the appropriate office. Enrollment Services Support - Supports enrollment-related events, administrative workflows, and service delivery at assigned campus and tri-county locations. Maintains current knowledge of enrollment processes, communicates confirmed process changes, and reports recurring student concerns or service barriers. Performs other duties as assigned. Associate's degree or higher At least two years of progressively responsible customer service, student services, enrollment services, hospitality, banking, healthcare navigation, advising, or related experience Bachelor’s degree Experience in college admissions, recruitment, enrollment services, advising, or a related student-services field Applicants indicating degree(s) on the application may be required to provide unofficial copies of transcripts in the application process and official transcript upon hire.