Licensing Compliance Specialist - Marijuana Enforcement Division

Compliance Specialist Class Description and Minimum Qualifications The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video ! As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees: PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans Medical , Dental , and Vision insurance coverage Automatic Short-Term and Optional Long-Term Disability Coverage Life and AD&D Insurance Flexible Spending Accounts (FSAs) Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML) 11 Paid Holidays Annually and Accrued Annual and Sick Leave Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program Helpful tips for applying: Applying for a Job with the State of Colorado . What Happens After You Apply. Marijuana Enforcement Division The Marijuana Enforcement Division (MED) is a dynamic and innovative regulatory agency tasked with licensing and regulating the commercial Medical and Retail Marijuana industries in Colorado. First formed in 2010 as the Medical Marijuana Enforcement Division, the MED has developed a leading-edge approach to commercial marijuana regulation and is considered a global regulatory and industry leader. The Division implements legislation, develops regulations, conducts regulatory and criminal investigations, issues business licenses, engages in outreach and education initiatives, and enforces compliance mandates using a range of intervention strategies necessary to maintain a progressive and robust regulatory framework. The MED promotes transparency and innovation by utilizing a collaborative approach to engaging with stakeholders and by proactively and positively pursuing solutions to issues in a fast-paced professional environment. Culture & Environment: The Marijuana Enforcement Division’s culture emphasizes Emotional Intelligence and Problem Solving. Members of our team are solution-oriented strategic thinkers who demonstrate professionalism, collaboration and integrity in all interactions. The MED operates in a dynamic and complex environment that requires members of our team to support one another in navigating new issues, demonstrate agility, embrace challenges as opportunities, and communicate with empathy, respect, and in the interest of progress. Vision: Regulatory excellence through progressive and proactive compliance and enforcement practices. Mission: Our mission is to promote public safety and reduce public harm by regulating the Colorado commercial marijuana industry through consistent administration of laws and regulations and strategic integration of process management, functional expertise, and innovative problem-solving. Job Duties: The mission of the Division is to promote public safety and reduce public harm by regulating the Colorado commercial marijuana industry through consistent administration of laws and regulations and strategic integration of process management, functional expertise, and innovative problem-solving. The primary purpose of the work unit is to process and issue statutorily mandated Marijuana Enforcement Division licenses; establish, process, image and maintain licensing files; and provide a variety of services pertaining to the operation and administration of program areas and activities within the Division. This position offers a variety of support services pertaining to the operation and administration of the licensing processing section. This position performs initial application reviews, manages work load, answers licensee and other stakeholder questions related to licensing, and processes payments by completing data input and payment allocation. This position will also perform additional duties as assigned by the appointing authority. Application Processing Conducts background checks on applicants/licensees, interviews and consults with applicants on problems that may prevent licensure in order to be in compliance with suitability requirements. Follows up on occupational application deficiencies via written requests to applicants. Provides final recommendations of suitability for occupational license applicants, refers applicants for additional investigation if necessary. Position provides training and guidance to new Division license staff in processing applications to comply with statute and accepted procedures. Processes requests to withdraw an application. Compliance Support Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence that includes inquiry line and email. Checks voicemail of main line, returns calls and/or refers complaints to the appropriate section(s) or Division Leadership, manages incoming mail. Performs front counter function which includes, but is not limited to: checks in MED license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public, local authorities and other stakeholders; tracks and follows-up on all correspondence with licensees; responds to MED inquiries, and refers licensees and the public to the Division's website and advises where questions can be submitted. Reviews fingerprint results for owner licensure. Coordinates with Analysis and Resolution Team on licensing related matters and assists with addressing any backlog of licensing activities as assigned by the Appointing Authority. Assists with the final licensing steps for approval of a Responsible Vendor. Payment Processing Receives payment from applicants concerning applications. Reconciles, check, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division's policies, procedures and/or directives. Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: HIG2XX Compliance Specialist II Minimum Qualifications: Experience Only: Five (5) years of relevant experience in an occupation related to the work assigned to this position