Income Maintenance Caseworker III (FNS Recertifications)

The Johnston County Department of Social Services is currently seeking a qualified Income Maintenance Caseworker III. In this role, the selected candidate will support the supervisor and unit by processing Food and Nutrition Services recertifications, while reporting directly to the Economic Services supervisor and Program Manager. The primary purpose of the Income Maintenance Case Worker III position is to serve as a subject matter expert to Income Maintenance workers and assist the Income Maintenance supervisor with FNS recertification policies, procedures and eligibility determinations in NCFAST. This position must have thorough knowledge of the NC FAST system, policy knowledge of Food and Nutrition Services. The position involves supporting the supervisor by mentoring staff, monitoring caseloads, identifying training needs, and contributing to the overall efficiency of the unit. This position assigns and monitors workloads to ensure equitable distribution and timely processing of recertifications and changes. This position must Review and monitor case accuracy, timeliness, and documentation to maintain program integrity. Serve as the point of contact for staff regarding FNS recertification procedures, troubleshooting and policy clarification. Provides guidance to staff on complex cases and escalate issues to the supervisor when appropriate Other duties may be assigned such as Shelter or Emergency Management duties during a disaster. Thorough knowledge of Food and Nutrition Services. Thorough knowledge of NCFAST Thorough knowledge of applicable federal and state laws, policies and eligibility systems. Considerable knowledge of the agency's organizational rules, policies, and procedures. Ability to train, coach, and mentor staff with patience and clarity. Strong analytical, problem solving, and decision-making skills. Strong organizational and time management abilities. Good mathematical reasoning and computational skills. Ability to maintain effective working relationships with other employees, and the general public. Ability to present information orally or in written form. Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. Preferred Qualifications: Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience. Additional Information: Applications will be accepted until the position is filled. This position may close at any time.