Management Analyst - Finance IT Analyst

The Finance IT Analyst provides analytical, technical, and operational support for financial systems and program areas within the Department of Finance. This role blends professional-level management analysis with specialized financial systems knowledge, supporting troubleshooting, data extraction, reporting, system improvement initiatives, and cross-departmental problem-solving. The position requires substantial knowledge of applicable policies, financial operations, and technology-enabled workflows, applying independent judgment to evaluate issues, recommend solutions, and support informed decision-making. The incumbent will also assist customers and end-users as needed, troubleshooting and analyzing issues. This position is considered an Essential Personnel, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions or inclement weather. Key Responsibilities: Financial Systems Support & Troubleshooting Assist customers and end-users by responding to system-related inquiries and providing technical support. Perform troubleshooting to identify, analyze, and resolve financial system issues. Collaborate with internal teams and vendors to escalate and resolve complex technical problems. Document system issues, resolutions, and recommended process improvements. Data Analysis, Reporting & SQL Development Write SQL scripts to extract, review, validate, and troubleshoot financial data. Identify, interpret, and leverage database structures and entity relationship diagrams (ERDs). Compile, analyze, and interpret financial and operational data to support decision-making. Develop and maintain reports, dashboards, and analytical tools that strengthen data accuracy and accessibility. Program, Process, & Operational Analysis Conduct operational and financial analysis to support program administration and improvement. Independently evaluate complex issues affecting workflow, compliance, efficiency, and service delivery. Research, develop, write, and edit complex reports, plans, and operational documentation. Support process mapping, workflow redesign, and implementation of technology-enabled process enhancements. Policy, Governance, & Compliance Support Apply substantive knowledge of applicable policies, procedures, and regulations to ensure compliance in financial operations. Review and analyze policy impacts, operational risks, and proposed regulatory or system changes. Draft, revise, and maintain policy documents, SOPs, and operational guidelines. Collaboration, Communication & Representation Serve as liaison to internal teams, senior staff, external agencies, vendors, and other stakeholders. Participate in inter- and intra-departmental committees, task forces, and project teams. Prepare and deliver summaries, presentations, or recommendations for leadership. Support change-management activities associated with system updates, operational shifts, or new technology adoption. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge (some combination of the following): Computer programs including Microsoft Office Suite Background in department of focus Electronic databases and related software applications in area of focus English language, including strong oral and written communications skills Ordinances, government regulations, agency rules, and the legislative process Principles for providing customer service, including meeting quality standard for services and customer satisfaction Strong research practices and procedures Skills (some combination of the following): Analyzing and aggregating data for complex issues Analyzing and interpreting manuals and operating procedures Communicating with various internal and external departments Communicating results of analyses and recommendations professionally and effectively with senior management and peers Drafting and revising documents Managing program in focus area Performing various administrative and clerical procedures such as managing files and records, designing forms, and other office procedures and terminology Serving as department liaison Supporting various activities in area of focus Oral and written communication Abilities (some combination of the following): Adapt Analyze information Make decisions Multi-task Problem solve Work in teams Manage multiple priorities and deadlines LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS: None required MINIMUM TRAINING AND EXPERIENCE: Bachelor's degree in business/public administration or field related to assignment Two years of journey-level professional experience in area related to assignment, such as program/project management or management/policy/financial analysis An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification classification. PREFERRED TRAINING AND EXPERIENCE: Proven ability to identify, understand, and leverage database structures and interpret entity relationship diagrams (ERDs). Ability to write SQL scripts for extraction, review, and troubleshooting of financial data. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, and see; frequently reach and perform repetitive motions; and occasionally stoop, kneel, crouch, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects. * Internal use: HR Generalist to review.