Senior Service Designer (Remote From Anywhere In Colorado)

Together, we innovate for a stronger Colorado The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services. Watch this video to learn more about how we're Serving People. Serving Colorado. IMPORTANT NOTE: This posting is a continuation of an active recruitment to fill multiple positions. If you have applied to a Senior Service Designer position within the last 90 days, your application is on file, and there is no need to reapply. Any new application will be marked as a duplicate and will not be considered. Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as a resume or cover letter) with your application, as these items are not used by OIT’s hiring team. The Colorado Governor's Office of Information Technology is in the middle of a transformation worth joining. We're building cross-functional pod teams that partner directly with agencies to design, deliver, and continuously improve services that work for Coloradans. Good government depends on technology that works, and OIT exists to make that true for every Coloradan. The State of Colorado is seeking a Senior Service Designer to help build the next generation of public services. We're looking for people who want to do the best work of their careers in the service of the public. This role is scoped to service design, not UI/UX or visual design. The Service Designer conducts user research with real constituents and staff, maps current and future state services and processes spanning both digital and non-digital channels, and produces the artifacts that become the foundation for the Product Manager's backlog. The work happens upstream of solutions, not alongside them. What you'll do: Plan and conduct qualitative interviews, contextual inquiry, and usability testing with constituents and agency staff. Organize and analyze research findings into coherent, decision-enabling insights rather than raw data dumps. Produce journey maps, service blueprints, and current/future state diagrams to a professional standard. Map current and future state services spanning both digital and non-digital channels. Create design artifacts that are clear to non-designers and can be used immediately by Product Managers and Delivery Engineers. Define problem spaces from user evidence before any solution is proposed. Translate research findings into persona definitions, user stories, and backlog inputs for the agile development pod. Run workshops with agency staff that surface real process pain points and service gaps. Collaborate with the Product Manager to align research findings with mission priorities. Create low-fidelity prototypes of a service (such as new scripts, task flows, or physical environment mockups) to test with users before full-scale implementation. <p dir="ltr"