Social Services Case Manager - CAP

This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT Assesses clients' needs and provides assistance, guidance and referrals to other programs. 40% Contacts applicants to make appointments and provide explanations on eligibility and required documentation. Provides case management for clients of transitional housing program. 15% Maintains client database. Maintains filing system. 15% Screens and processes intake applications. 10% Attends monthly interagency meetings for networking purposes. 10% Travels to deliver monthly services to residents. 10% Performs other duties as assigned. BUDGET RESPONSIBILITIES This position provides research support on departmental budget. PROJECT RESPONSIBILITIES This position does not have project responsibilities. ORAL COMMUNICATION DUTIES This position explains County procedures or processes, responds to public inquiries and participates in meetings. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, internal memos, emails, forms and formal letters. INTERACTIONS WITH THE GENERAL PUBLIC Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Regularly (More than 55% but less than 70% in a year) MINIMUM EDUCATION REQUIRED High School Diploma or GED. MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Three (3) years experience or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED Must possess and maintain a valid Driver’s License. KNOWLEDGE REQUIRED Customer and personal service; other case managment screening; processing intake applications on potentially eligible clients; determines client eligibiliy in accordance with program funding source guidelines and policy; provides assistance to clients regarding utility assistance, disconnect preventi