Department of Aging Human Services Associate - MAP Specialist

A vacancy exists in the Department of Aging for a Maryland Access Point (MAP) Specialist. Pay Schedule I, Grade 25, Regular Schedule: 35 hours per week. This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested transfe r and promotional candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You must attach your transcript(s), certification(s), and/or professional license(s) to your application. Unofficial copies are acceptable. Failure to submit proof of licenses, certifications, and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Job Purpose Under general supervision in the Maryland Access Point Office (MAP), provides resource assistance to older adults residing in Baltimore County. Essential Job Duties Provides information, referrals, and assistance to older adults, individuals with disabilities, family members, and professionals. Enters consumer and statistical information for reports into the Wellsky database. Completes consumer intakes for various Department of Aging programs and forwards referrals. Responds to inquiries about the Long Term Services & Supports (LTSS) system and Level 1 Screenings. Maintains expertise in the field of Information and Referral and Options Counseling. Assists in the operations of other MAP services, including the Loan Closet, Speakers Bureau, and updating MAP materials. Triages crises with consumers and refers to the appropriate resources. Examples of Other Duties Performs other duties as assigned. ( NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions for each position in the class. Each position may not be required to perform all of the essential job functions listed.) Required Qualifications Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science. Experience described in the essential duties may be substituted on a year-for-year basis, up to a maximum of 4 years, for the required education. Knowledge, Skills, and Abilities: Knowledge of theories and principles of aging. Knowledge of issues and resources for persons with disabilities. Basic knowledge of community, human, and social services assistance programs. Communication skills, including: active listening, redirection, de-escalation, and summarizing. Skills in completing assessments of customers’ situations. Skills in problem-solving. Skills in using databases, Word documents, email, and online forms. Ability to work in a fast-paced setting. Ability to handle difficult customers and those experiencing a crisis. Ability to enter and maintain client information in electronic records. Ability to make public presentations. Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals. Licenses and Certificates Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment. Proof of Licenses, Certifications, and Education Applicants are required to submit proof of education beyond high school to meet the required qualifications for this job. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and education must be submitted with each application. Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. ( www.WES.org ) Mail or deliver documents to: ATTN: Human Services Associate (MAP Specialist) Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204 You must attach your transcript(s), certification(s), and/or professional license(s) to your application. Unofficial copies are acceptable. EXAMINATION PROCEDURE Applicants will be qualified based on an evaluation of their training and experience, as stated in their applications, including their responses to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation purposes.This position requires satisfactory completion of County-sponsored CPR and First Aid training. Applicants appointed to this position must maintain licenses and certifications throughout employment. Physical and Environmental Conditions These positions are essentially sedentary, with occasional walking, lifting, or other limited physical activity. Positions may require traveling between work sites. Possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment. Medical Examination and Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening, and employment investigation, including, but not limited to, criminal background, education certification, and fingerprinting checks.