Ombudsman Education & Culture Change Specialist - Department Citizen Services /Aging & Disabilities

Ombudsman Education & Culture Change Specialist Information Pay Range (Grade): $26.31 – $46.03 (H500) Other Compensation Offered: Overtime, Compensatory Time Employment Type: Full-Time, 40 hours per week Organization: Citizen Services - Aging & Disabilities Location: Aging & Disabilities Division Reports to: Program Manager, Ombudsman Classification: Non-Exempt (41759) Who We Are At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community. What You Will Do Are you ready for the rewards and challenges of an outreach role? As an important contributor to the Department of Citizen Services, you will prepare and deliver trainings in support of person-centered care within assisted living facilities and nursing homes. Under the direction of the Program Manager, you will support efforts to foster environments that enhance resident choice, dignity, autonomy, and quality of life. The work you do will support compliance with all applicable laws and standards. Essential Duties Prepare and deliver trainings on elder abuse prevention, resident rights, and person-centered care to local care facilities residents, family members, staff, as well as to Fire/EMS staff, community partners, and the general public. Create educational materials on the Long-Term Care Ombudsman Program for distribution. Perform frequent visits to local care facilities. With a trauma informed approach, develop rapport with residents, family members, and facility staff. Assist in the establishment of Culture Change Committees, collaborative committees promoting person-centered care within nursing homes. Support efforts in nursing homes to foster environments that enhance resident choice, dignity, autonomy, and quality of life. Develop and maintain effective working relationships with nursing home and facility staff, residents, and families. Assist with complaint investigation management. Determine appropriate course of action. Conduct field visits as required. Establish, organize, and maintain files and electronic records management/file systems. Ensure all work is complete and timely to support department goals. Evaluate feedback and procedures to improve efficiency. Invite collaboration and seek learning opportunities. Proactively assist peers to create a supportive work environment. Exhibit integrity, ethics, and fiscal responsibility. How You Will Succeed Your Skills Microsoft Office Suite (Developing) Health and Safety Regulations (Developing) Information Confidentiality (Intermediate) Planning and Organizing (Developing) Information Management (Developing) Your Strengths Service Excellence Decision Making Collaborating with Others Digital Literacy Continuous Learning Emotional Intelligence Safety Focus Fostering Communication Training Others You Might Be a Good Fit If Education and Experience Associate degree or two years of college in a related field Two or more years of related experience A comparable amount of education and experience may be substituted for the minimum requirement. Required Licenses and Certifications Valid driver's license Ombudsman certification (or must obtain within 6 months of employment) Additional Information Requires criminal background check as condition of employment. Must meet Carroll County Risk Management driver eligibility requirements Working Conditions Occasional exposure to potentially adverse environmental conditions, including, but not limited to, chemicals, noise, and airborne particles. Must wear appropriate PPE as required. Why You Will Love Working Here All the Benefits You Need Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes: Generous paid time off 13 Paid Holidays Flexible schedules and remote options, when applicable Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance. Pension, 401k, and 457 Retirement Accounts Up to $9,000 in Tuition Assistance per fiscal year Find out more here: Carroll County Government | Carroll County, Maryland (carrollcountymd.gov) Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources (410-386-2129) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157. Questions or need assistance? Please contact us at careers@carrollcountymd.gov , via telephone at 410-386-2129 or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours. Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.