Manager on Duty - Guest Service

Do you consider yourself someone with top-notch customer service, even under pressure or when dealing with difficult situations? The Guest Service team at the Erie Community Center prides themselves on being professional, exceptional, accountable, and knowledgeable - always! This Manager on Duty is responsible for leading by example and providing front-line support to the public at the Erie Community Center and Ballpark at Erie. As the first contact for customers both in-person and over the phone, the ability to relay accurate and timely information is crucial. Accountability and the willingness to take ownership are other key aspects of this position. The Parks & Recreation Department is committed to a positive work culture where we serve the community, support one another, and invest in you as an employee. 2026 Hiring Range: $20.23/hr - $22.76/hr Posting Dates: This posting will remain open until all positions are filled. Anticipated Work Schedule: Consistent availability in one or more of these areas is highly desirable. Exact schedules and hours may vary based on operational needs. Early Morning Shifts : Monday - Friday, starting as early as 4:45 am to 9:30 am Evening Shifts : Monday - Thursday from 4:45 pm to 9:15 pm and Friday from 2:15 pm to 7:15 pm Weekend Availability : Saturday and/or Sunday morning, afternoon, and evening shifts. Duties And Responsibilities: Guest Service Duties Assists the Coordinator or Assistant Coordinator in performing daily duties in a variety of recreation and facility operations. Acts as the Manager on Duty. Responsible for opening or closing the Erie Community Center, or the Coal Creek Ice Rink and Café’. Greets guests, accepts, and processes memberships and registrations for specific activities within the Community Center and Department. Ensures the facility is ready for normal daily use including stocking consumables, checking for overall cleanliness, and performing safety checks. Submits work orders through appropriate software. Consistently checks the Facility Calendar, and ensures all events and programs are running properly. Conducts facility tours and provides accurate and up-to-date information regarding the center and programs offered. Ensures the safety of guests and program participants by enforcing all rules and policies with staff and guests. Take appropriate action steps following any incidents within the facility. Remains composed and makes sound judgments in any emergency or non-emergency situation. Responds to emergency situations, administers first aid, CPR, or other medical attention as needed, and completes incident reports. Attends and participates in staff meetings and trainings. May assist with training staff. Maintains work area, facilities, supplies and equipment to ensure a safe and sanitary environment and orders supplies as needed. Completes a variety of paperwork including daily records, logs, and incident reports. Maintains frequent communications with staff. Reports issues or concerns with inventory, facility conditions, policies and incidents to supervisory staff as needed. Processes payments and adheres to cash handling policies, balances cash registers and may complete daily cash reports. Town Wide Expectations/Duties Serve as a professional ambassador of the Town by maintaining a professional image, a team-based collaborative approach, and high ethical standards. Inspect facilities and program areas to ensure a safe environment. Report safety concerns as needed. Interpret, communicate, and enforce all Department, Town, County, State and Federal policies and procedures within areas of program responsibility. Complete all required safety trainings in a timely manner and ensures staff compliance. Develop and accomplish goals and objectives to support the Department and Town mission. Other/Miscellaneous May assist with set up and tear down of equipment, tables and chairs for classes and rentals. Performs other related duties as assigned. Minimum Qualifications Must be a minimum of 18 years of age High School Diploma or GED One year of related customer service, recreation or related experience is required. A combination of education and experience may be considered. Certificates/Licenses/Registrations Ability to obtain CPR, First Aid and AED certification within three months of employment EEOC : The Town is dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history), veteran status, marital status or any other status protected by federal, state or local law. This prohibition includes unlawful harassment or discrimination based on any of these protected classes. Unlawful harassment includes verbal or physical conduct, which has the purpose or effect of substantially interfering with an individual’s work performance or creating a severe, intimidating, hostile or offensive work environment. This provision applies to all employees, including directors, supervisors, co-workers, and non-employees such as residents, members of all boards and task force groups, contractors, vendors, consultants, etc.