IT Assistant Executive (Desktop Support)

[Job ID: 1671490] Provide L1/L2 IT support, endpoint management and IT operations while supporting users, devices, applications and IT service improvements. Responsibilities: Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals. Provide user guidance on IT systems, productivity tools, and cybersecurity best practices. Troubleshoot hardware, software, operating system, and application issues through onsite and remote support. Manage incidents, service requests, and problem tickets through the ITSM platform while ensuring timely resolution within SLA requirements. Monitor recurring issues and support root cause analysis and service improvement initiatives. Support endpoint management activities, including device onboarding, software deployment, patching, compliance monitoring, and troubleshooting. Assist with Windows OS updates, endpoint maintenance, and remediation activities. Escalate security incidents and coordinate with internal teams or vendors for issue resolution. Provide basic support for network, server, infrastructure, enterprise applications, and database environments. Maintain IT asset inventories, endpoint records, technical documentation, SOPs, and user guides. Support technology refresh, device migration, and IT improvement projects. Identify opportunities to improve processes, automation, and operational efficiency. Requirements: Minimum Diploma in Information Technology or a related discipline. Candidates with no experience are welcome to apply. Knowledge of supporting Windows operating systems, including desktop and server environments. Familiarity with IT Service Management (ITSM) or ticketing systems. Basic understanding of networking, IT infrastructure, and cybersecurity concepts. Familiarity with Microsoft 365, Microsoft Office, and collaboration platforms. Willingness to undertake the Certificate in General Insurance (CGI) examination if required. Added Advantage: Exposure to Oracle and Microsoft SQL Server. Knowledge of endpoint management solutions; experience with Ivanti. We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities. Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/ EA Personnel Name: Felicia Chiam Kar Min EA Personnel Reg. No.: R25152370 EA Licence No.: 07C5771