Waiter/Waitress

Reports To: Restaurant Manager / Floor Supervisor Job Summary: We are looking for an attentive, friendly, and reliable Waiter / Waitress to join our front-of-house team. The ideal candidate will ensure excellent customer service by taking orders, serving food and drinks, and maintaining a clean and welcoming dining environment Key Responsibilities: • Greet guests promptly and warmly upon arrival • Present menus, explain dishes, and offer recommendations • Take accurate food and drink orders using a POS system • Communicate orders to kitchen and bar staff clearly and efficiently • Serve food and beverages in a timely and courteous manner • Check in with guests during meals to ensure satisfaction • Handle customer complaints or concerns professionally • Process payments and issue receipts (cash, card, etc.) • Clear tables, reset for new guests, and maintain cleanliness in the dining area • Follow hygiene and safety regulations at all times • Work collaboratively with team members to ensure smooth service Requirements: • Previous experience as a waiter/waitress or in a customer-facing role preferred • Good communication and interpersonal skills • Ability to multitask and stay calm under pressure • Basic math skills for handling bills and payments • Able to work on weekends and public holidays • Professional appearance and positive attitude • Knowledge of food safety and hygiene practices (training provided if needed) • 6 day work week based on roster shift